Job Description

Job Summary Details:The Valet Supervisor oversees the daily operations of the valet service, ensuring excellent customer service, efficient vehicle handling, and the safety and security of vehicles. This role involves managing a team of valet attendants, maintaining high service standards, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in valet or parking management.Benefit Information:ABM offers a comprehensive benefits package. For information about ABMxe2x80x99s benefits, visit | (Programa de Beneficios de ABM)Key Responsibilities:

• Team Supervision: Lead, train, and supervise a team of valet attendants, ensuring they provide prompt and courteous service to all guests.
• Customer Service: Greet guests warmly and assist them with their vehicle needs. Handle customer complaints and issues, ensuring a positive experience.
• Operational Oversight: Coordinate the daily valet operations, including scheduling, assigning tasks, and managing workflow to ensure efficient vehicle handling and parking.
• Vehicle Safety: Monitor the handling and parking of vehicles to ensure the safety and security of guest vehicles. Implement and enforce company policies and procedures regarding vehicle safety.
• Training and Development: Provide ongoing training to valet attendants on customer service, safety procedures, and operational standards. Evaluate staff performance and provide feedback for improvement.
• Quality Assurance: Conduct regular inspections of the valet area to ensure cleanliness, organization, and adherence to service standards.
• Communication: Serve as a liaison between valet staff, management, and other departments. Ensure effective communication of any issues, updates, or changes in procedures.
• Problem Resolution: Address and resolve any operational or customer service issues that arise, taking a proactive approach to prevent future occurrences.
• Reporting: Maintain accurate records of valet operations, including vehicle logs, incident reports, and employee performance. Prepare reports on service quality and operational efficiency.
• Inventory Management: Oversee the inventory of valet supplies and equipment, ensuring availability and proper maintenance.

Qualifications:

• Education: High School Diploma or equivalent required; Associatexe2x80x99s or Bachelorxe2x80x99s degree in Hospitality Management or a related field preferred.
• Experience: Minimum of 2-3 years of experience in valet services, parking management, or a related customer service role. Supervisory experience is preferred.
• Skills:

• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Good organizational and multitasking skills.
• Knowledge of vehicle handling and safety procedures.
• Proficient in using valet management software and tools.
• Valid driverxe2x80x99s license and clean driving record.

#100About UsABM (NYSE: ABM) is one of the worldxe2x80x99s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABMxe2x80x99s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries xe2x80x93 from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, youxe2x80x99ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether youxe2x80x99re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.

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