Job Description

EHSJob ID 2415086KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact to verify its validity.Eagle Harbor Solutions, a Koniag Government Services company, is seeking a Mid-Level Audio and Video Technician -Help Desk with a Secret clearance to support EHS and our government customer in Washington, DC. Telework is possible after the probation period.We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.Seeking onsite (Telework is possible after the probation period) mid-level customer-focused Audio and Video Technician / Help Desk Support professional to join our IT team. The primary focus of this role is to provide Audio/Video (AV) support for our conference rooms, ensuring that all equipment is properly set up and functioning smoothly during meetings. In addition, you will assist with general IT help desk tasks, offering support to end-users and maintaining IT equipment, with responsibilities that include supporting both Windows and Mac computers.Essential Functions, Responsibilities & Duties may include, but are not limited to:AV Support:

• Set up, operate, and troubleshoot AV equipment in conference rooms, including projectors, microphones, video conferencing systems, and sound systems.
• Provide real-time support during meetings and presentations to ensure seamless AV operations.
• Conduct regular checks and maintenance of AV equipment to ensure all systems are in working order.
• Collaborate with the facilities team to address any physical setup needs in conference rooms.
• Train staff on the use of AV equipment and provide documentation for common AV setups.
• Manage AV inventory, ensuring that all equipment is properly stored and accounted for.

Help Desk Support:

• Respond to and resolve IT support tickets, providing timely assistance to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network-related issues for both Windows and Mac computers.
• Assist with the setup and configuration of IT equipment, including computers, printers, and mobile devices.
• Document support activities and solutions in the IT service management system.
• Support onboarding activities, such as setting up user accounts and configuring workstations for new employees.

Qualifications:

• 3-5 years of experience in AV support, IT help desk or a similar role.
• Strong knowledge of AV systems, including projectors, video conferencing tools, and sound systems.
• Proficient in troubleshooting common IT issues on both Windows and macOS platforms.
• Familiarity with IT service management tools (e.g., ServiceNow, Salesforce) is a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to train others on technical concepts
• Secret Clearance required

Working Environment & ConditionsThis job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Koniag Government Services