Job Description

QTC is seeking a Military Event Operations Analyst Stf - RHRP3 for our Customers Service Department in our Reserve Health Readiness Program III (RHRP-3).

Who is QTC and what is Reserve Health Readiness Program III (RHRP-3)?

• QTC is the nation\xe2\x80\x99s largest provider of disability and occupational health examination services. We are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
• Reserve Health Readiness Program \xe2\x80\x93 3 (RHRP-3) provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. They deliver services by group events and in-clinic individual appointments and by providing call center support.

Job Summary

Works in business operations organization supporting program/product areas. Performs activities that drive efficient planning and execution of enterprise financial and resource investments across various functions, including but not limited to operations, supply chain, program management, sustainment, business finance, and/or contracts.

Essential Duties and Responsibilities

• Document quality issues and performance measures for management review
• Analyze data and observations and write result summaries to validate deviations from existing standards
• Recommend modifications to existing standards, methods, or procedures
• Interact with operations, IT personnel and supervisors
• Review, analyze, and implement processes and report trends to promote customer satisfaction
• Conduct internal quality assurance of RHRP-3 Physical In-Clinic Exam services (Accession, SHPE, Firefighter)
• Compile strategic information and develop reports to monitor quality effectiveness of automation
• Ensure compliance and understanding of quality requirements
• Manage special focused projects and make recommendations as appropriate
• Mentor and train team members and provide resource support with daily tasks
• Perform other duties and responsibilities as assigned

Competencies:

• Excellent verbal and written communication skills
• Excellent computer and presentation skills
• Strong business development, organization, analytical and problem-solving skills
• Strong medical background
• Demonstrated data gathering and reporting skills
• Ability to work in a team-oriented environment
• Proficient with MS Word, Excel, Access, and PowerPoint
• Ability to excel at details and multi-task
• Must be willing to travel up to 20%

Education and/or Experience: (includes certificate & licenses)

• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education
• 7 to 10 years of experience in a related field required
• Experience in performing Quality Reviews in a health care environment
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits:

Pay Range $83,000 \xe2\x80\x93 $100,00

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That\'s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available .

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

*This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Education Required

• Bachelors or better

Preferred

• Masters or better

Skills Required

• Team Player
• Takes Initiative
• Accountability
• Analytical
• Verbal Communication
• Written Communication
• MS Office
• Customer Service
• Executing Multiple Tasks
• Organization
• Problem Solving
• Negotiating

Behaviors Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Loyal: Shows firm and constant support to a cause
• Thought Provoking: Capable of making others think deeply on a subject

Motivations Required

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Job Security: Inspired to perform well by the knowledge that your job is safe

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management