Job Description

Remote, Atlanta, Georgia Charleston, West Virginia Chicago, Illinois Des Moines, Iowa Indianapolis, Indiana Jackson, Mississippi Kansas City, Missouri Lincoln, Nebraska Little Rock, Arkansas Montgomery, Alabama Nashville, Tennessee Oklahoma City, Oklahoma St. Louis, Missouri Topeka, Kansas Wichita, Kansas Bentonville, Arkansas Athens, Georgia Tulsa, Oklahoma Aurora, Illinois Joliet, IllinoisReq ID: 1428 | Full-TimeRelated JobsDescriptionPosition at eXp Realty\xc2\xaeWe are one of the with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the U.S.Who is eXp?Doing the audacious is part of eXp Realty\'s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.Come join us at eXp Realty - a 7x Glassdoor Best Places to Work organization!What you will do:The MLS Success Program at eXp Realty plays a crucial role in supporting and maintaining our digital information ecosystem. MLS Services is a high performance team primarily focused on ensuring data uptime for our Data Services department. We manage data licensing tasks for multiple vendors across the United States and Canada, with additional support responsibilities for eXp Realty members and staff.As a MLS, Sr. Specialist (MLS Success Program), your primary responsibility is to ensure MLS data uptime for our Data Services department, through efficient, effective and timely administration of MLS data licensing and corresponding tasks. You will accomplish this primary objective through accurate accounting/record keeping, improving the quality and reliability of the department CRM/database/document archive, generating reliable tracking and reporting of key metrics and providing clear communication to stakeholders throughout the data licensing lifecycle.Utilize your expertise to implement efficient daily operations strategies that produce effective resultsDrive effective and timely management of MLS data licensing, accounting, CRM/database/document management, system tracking, audits and performance reporting tasksCoordinate, audit and report key metrics of daily prioritized tasks to team members and key stakeholdersPrioritize actionable directives and promptly communicate key information to our Data Services Integration team and other stakeholdersValidate and maintain accurate department resources, CRM/database/document archiveProvide member/staff/vendor support where requiredEnsure security standards and protocols for supported company systemsQualify, define, direct, and escalate support requests to respective stakeholders for prioritizationLog feedback, suggestions, and workflow improvements submitted by yourself or staff for management/department reviewOther duties as assignedHow you will grab our attention:Bachelor\'s degree required or equivalent years of applicable experienceA minimum of 2 years in an administrative support roleExperience in the real estate industry is strongly preferredWorking knowledge in digital signature platforms is preferredProficient in Google Workplace productivity tools; Gmail, Docs, Sheets and SlidesStrong attention to detail requiredHigh degree of creative problem-solvingExperience demonstrating success in a complex business and technical environmentDemonstrated ability to prioritize and manage multiple projects simultaneously, meeting tight deadlinesAble to define and prioritize objectives to achieve key resultsAble to deliver desired outcomes using critical and creative thinkingAble to set and manage priorities and quickly come up to speed in dynamic environmentsExcellent customer service abilities: written and verbal communication must be superbStrong interpersonal skills, with the ability to diffuse difficult situations while working with business and technical teamsStrong facilitation, communication, organizational and process management skillsAbility to employ professional and responsible communication skillsStrong organizational and process management skillsStrong ability to identify process inefficiency and drive demonstrated improvementsAble to articulate complex concepts through clear and concise communicationRemote Work experience required with dedicated home-office/work spaceIf you think you\'d make a great match for this position but don\'t meet all the requirements, we would still encourage you to apply!What eXp Realty Provides:Fully remote environmentFlexible Time Off for Salaried Employees401k with 4% match (immediate vesting)Robust Medical, Dental, & Vision benefitsCompany provided equipmentMonthly Technology StipendFSA & HSA with employer contributionsHealth & Wellness incentives100% Paid Parental LeaveWe believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.eXp World Holdings, Inc. (Nasdaq: EXPI) Copyright \xc2\xa9 eXp World Holdings, Inc. All Rights Reserved.

eXp Realty