Job Description

Join our Team here in Arlington Heights, Illinois. Established in 2015, we have worked hard to become the one stop shop for every kind of motorcycle and powersports enthusiast from beginner to professional. Our goal is to continue to grow and raise our customer service levels even higher. If you have a passion for powersports and want to work with a great team while providing the best service to our customers then we want you.

We are looking for a full time service writer/advisor for our service department

Job duties include doing intakes of customer vehicles, scheduling work, assigning jobs to service technicians, and communicating job status to customers.

Major Duties and Responsibilities

1) Service Department Operations

Assist Service department in maintaining a smooth running efficient service department with a high degree of customer satisfaction.

Diagnose problems accurately, and clearly describe them on the repair order. Estimate costs and completion times at the point of sale and communicate them to the customer. Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness. Occasionally assist technicians when they are having difficulty performing service work. Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts. Perform cashier functions, as needed. Make estimates for internal and wreck repairs. Open & close all customer paid, warranty, and internal repair orders. Follow procedures for quick and efficient handling of warranty items, including proper storage of these items. Become familiar and efficient with all phases of the computer system required for service and parts management.

2) Customer Service

Provide superior customer service to both internal and external customers

Greet customers immediately, in a courteous and friendly manner. Handle telephone transactions quickly and courteously. Promptly notify customers of any changes, delays, or additional work needed. Sell additional services by pointing out service specials or additional work needed. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right". Give special attention to repeat repairs to ensure the situation is corrected. Avoid making commitments that can not (or likely will not) be met. Set customers' expectations to a level where they will likely be met.

3) Other Duties

as assigned

No Supervisory Responsibilities

Commitments

Treat all employees and customers fairly, courteously, and with dignity.

Model superior customer service behavior for all interactions with customers and employees. Be prompt and available for flexible scheduling.

Qualifications & Job Requirements

Superior communication and customer service skills.

Ability to get along with a broad customer base. Knowledge and experience with servicing metric and v-twin motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with point-of-sale and Parts and Service management computer software (DX1) or the ability to quickly learn due to general knowledge and experience with computers. Current, valid motorcycle license.

Physical Demands

The noise level in the work environment is usually loud.

Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 50 pounds of material. Occasionally requires the ability to balance and push an 800lb motorcycle.

Working Conditions

Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally, exposed to exhaust fumes or airborne other particles.
Benefits:

401(k) Health insurance Paid time off Employee discounts

Work Hours:

Tuesday - Friday: 9:30am to 6:30pm

Saturday: 9:30am to 6pm

Expected hours: 40 per week

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

Employee discount Health insurance Paid time off
Shift:

8 hour shift
Work Days:

Every weekend Monday to Friday
Ability to Commute:

Arlington Heights, IL 60005 (Required)
Ability to Relocate:

Arlington Heights, IL 60005: Relocate before starting work (Required)
Work Location: In person