Job Description

Volunteer

JOB TITLE: Mountain Host Volunteer

DIVISION: Mountain Operations

REPORTS TO: Guest Services Sr.Manager

LOCATION: Solitude Mountain Resort

CLASSIFICATION: Part-Time/ Seasonal Volunteer

POSITION:

This is a volunteer position that has certain benefits available to those who commit to volunteering at least 20 days during the winter recreational season. Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.

SPECIFIC JOB REQUIREMENTS:

• Prior experience as a mountain host, similar work at another resort or direct customer service is preferred
• Excellent customer service and interpersonal skills
• Good verbal and written communication skills
• Additional language is a plus
• Able to ski/ride at an intermediate or expert level is preferred
• Able to work as part of a team and collaborate accordingly
• Good problem-solving skills
• Friendly and outgoing personality; tactful and appropriate

JOB DUTIES AND RESPONSIBILITIES:

• Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
• Greet skiers, riders, and groups
• Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
• Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays.
• Able to work in inclement weather on a regular basis for log periods of time
• Distribute informational materials as needed
• Work at areas of the resort as assigned
• Accomplish tasks in the absence of constant supervision
• Anticipate and resolve guests\' needs
• Knowledge of the resort emergency operating plans and procedures
• Provide tours for guests around the mountain venue and facilities
• Assist all other mountain departments as needed to help improve delivery of services

THE BENEFITS AND PERKS

At Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.

BENEFITS:

Ski and Ride

• Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
• Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
• Discounted Solitude lift tickets for your friends & family
• Discounted ski and ride lessons
• Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
• Ski and ride perks at other local resorts
• Complimentary UTA Ski Bus pass

Other Benefits

• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
• Discounts resort-wide for food, rentals, retail, lessons, and more
• Pro deals with hundreds of outdoor brands
• 401(k) plan with generous company match for all employees
• Free counseling service for you and your household members through our Employee Assistance Program