Job Description

Unit Description

Fast Paced, Problem Solving

• Do you thrive in a fast-paced environment where change is the only constant?

Sodexo is seeking a Multi - eXPress Manager 1 for Kent Hospital, located in Warwick Rhode Island. Kent Hospital is a 359 bed facility, with a union staff of 25 client paid. This position will manage the Patient Transport and the Environmental Service staff. This is a day shift position with some coverage for off shifts when necessary. Some weekends and holidays. This position will report directly to the General Manager on - site.

The successful candidate will:

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;

• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a healthcare setting;
• Service Response Center or call center experience;
• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
• a basic understanding of Environmental Services/Housekeeping services;
• experience with vendor and contract management, as well as union and contract negotiations;
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• proficiency with computers and other leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;

• Experience with patient transport or Service Response Center experience in a hospital or healthcare environment; a

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVIID 19 a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an on-line portal.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate\'s education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate\'s specific criteria, like experience, skills, education and training.

Position Summary

Provides oversight and management for two or more of the following services: Transport, Concierge and/or SRC. Ensures systems and standards equity for all automated systems. Assumes Operations Manager/ General Manager responsibility and authority in their absence. Hires and trains unit personnel.

Qualifications & Requirements

Basic Education Requirement - Associate\'s Degree or equivalent experience

Basic Functional Experience - 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Sodexo