Job Description

Ark Solutions Inc is looking for .Net Developer!Position: .Net Developer
Location: Denver, CO (Hybrid)
Duration: 12+ Months and possibility of extensionDescription:
Seeking a Sr. Dev Support person to join us, primarily focused project integrations for Applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks in a technical environmentDay to Day Responsibilities:
Development \xe2\x80\x93 60%
This position assists in the implementation, maintenance and support of essential applications.

• Provide technical development tasks to integrate applications into the Enterprise Application environment.
• Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
• Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
• Ensure activities are consistent with established service portfolio policies, procedures, standards and guidelines.
• Collaborate across a matrix management environment with department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
• Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
• Handle simultaneous requests of varying complexity.
• Adhere to Change Management policies and protocols established, particularly related to implementing production system changes

Tier I and II Support - 25%
This position assists in providing technical support, which includes the use of incident/change order system and the following activities:

• Follow up on resolved/closed tickets to ensure customer satisfaction.
• Provide support for hardware and software issues over the phone, in person and/or remotely.
• Provide resolution and assistance for current operating systems (Windows 10).
• Deploy new or rebuilt computers and technology equipment based on security and operational policies.
• Provide answers to end-users by researching answers; assist with training, and guiding users through corrective steps by direct assistance.
• Collaborate with Network, Application, Database and Server teams to resolve issues during system upgrades and outages.
• Respond to and correct computer system (hardware) related issues in cooperation with Deskside support team.
• Provide resolution, assistance and limited training to standard supported applications:
• Productivity software
• Internet Browser applications
• Antivirus-Security programs
• Proprietary applications and systems
• Receive and/or log service incidents into ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
• Document system architecture in Visio, Word, and Excel.
• Use established tools to track hardware and software assets.
• Share new documentation/information with Service Desk or appropriate IT groups.
• Assist in ensuring systems are patched and updated using enterprise tools in accordance with policies and procedures.

Organizational and Project Commitment - 5%

• The position assists in implementing projects. This includes participating in team meetings and implementing project tasks and time tracking.
• Attend and complete all internal provided training and take advantage of professional development with manager approval.
• Share new knowledge with the team.
• Due to budget limitation, training may not always be funded. The position is encouraged to seek free training online.

Other Duties as Assigned - 5%MINIMUM QUALIFICATIONS:
Education and Experience:

• Bachelor\xe2\x80\x99s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
• Three year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support and Systems Administration in an Enterprise Environment.

• Familiarity of software development methodologies, standards, coding best practices and general debugging procedures. experience with SQL server and Oracle databases. familiarity with using SQL, PL/SQL, or T-SQL. .NET languages, html, Web Architecture.
• Design, code, and test computer software in a .NET framework. Perform application development for software debugging, scripting, source control, and change requests. Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
• Additional appropriate experience will substitute for the required education on a year-for-year basis.
• Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.

ARK Solutions