Job Description

Colony Hardware is implementing a new cloud-based NetSuite ERP system across the company. The NetSuite Helpdesk role is to deliver company-wide business solutions through application configuration/development as well as support activities. The successful candidate will play a crucial role in providing technical assistance and support to our internal staff, ensuring the seamless operation of computer systems, software, and hardware.

A Little About Your Day: You will:

• Work with end users on usability and Help Desk issues.
• Respond to incoming support requests via various channels (phone, email, ticketing system) in a timely and professional manner.
• Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems by utilizing appropriate troubleshooting techniques, resources, and tools.
• Escalate complex issues to higher-level technical teams when necessary, while maintaining ownership of the support ticket.
• Assist with user account management, password resets, and access permissions in accordance with company policies.
• Document all support interactions, troubleshooting steps, and solutions accurately in the ticketing system.
• Collaborate with colleagues to identify trends in technical issues and contribute to the creation of knowledge base articles and self-help resources.
• Provide exceptional customer service, exhibiting patience, empathy, and professionalism when interacting with end-users.
• Participate in team meetings, training sessions, and continuous learning opportunities to stay current with technology trends and updates.

This might be the opportunity for you if you:

• Have experience working in a team-oriented, collaborative environment.
• Are highly self-motivated and directed.
• Possess the ability to manage competing priorities, solve problems quickly, and work independently.
• Have the ability to absorb new ideas and concepts quickly.
• Have strong analytical and problem-solving abilities.
• Are able to effectively prioritize and execute tasks in a high-pressure environment.
• Are able to present ideas in business-friendly and user-friendly language.
• Have a very strong customer service orientation.
• Possess excellent written, oral, interpersonal, and presentational skills.

What Youll Need to Have for success:

• In-depth, hands-on knowledge of and experience with enterprise applications, including at least 2 years of experience with the day-to-day technical management and implementation of the NetSuite Oneworld platform required. NetSuite Certification a Plus.
• Understanding of order-to-cash functionality and processes.
• Experience generating saved searches, formulas, standard reports, custom reporting, and forms within NetSuite, as well as dashboards, KPIs and other customizations of the users home page.
• Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system.
• Data import and export using CSV, APIs or other methods between NetSuite and 3rd party systems.
• Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management.
• Related experience with 3rd party tools and add-ons like Descartes, and RF-Smart a plus.
• Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques.
• Excellent written and oral communication skills as well as proficiency in the use of Microsoft Office (Outlook, Word, Excel, and PowerPoint).

We Can Offer You:

We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colonys benefits include:

• Quarterly bonuses based upon performance.
• Medical, Dental, Vision, STD/LTD, Life Insurance (company paid!)
• 401k with a generous match
• HSA/FSA
• Competitive PTO and paid holidays
• Company-provided PPE as required
• Industry-leading training and development
• Generous discounts on the best products from leading industry vendors.

Life at Colony:

Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.

At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful but will have the opportunity to grow alongside Colony, both professionally and personally.

If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family!

Colonys Commitment to Equal Opportunity:

Colony Hardware Corporation is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, a victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Please note: Colony Hardware is unable to support sponsorship of a work visa now or in the future. Candidate must be located within a state where Colony Hardware currently operates.

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Colony Hardware