Job Description

Note for Current UM Employees

Current employees must apply internally via connectU

Definition of Class

This position supports the development and maintenance of network systems at the school and/or unit level. The incumbent provides technical support to network users.

Examples of Work Performed

• Install, configure, and maintain servers, desktops, laptops, printers, and other hardware and software systems.
• Install, configure, and upgrade software applications on user computers. Provide guidance and instructions to users on software usage, best practices, and troubleshooting common issues.
• Monitor and troubleshoot system issues and perform regular maintenance tasks to ensure system stability and reliability.
• Administer user accounts, including creating new accounts, managing access permissions, resetting passwords, and disabling accounts as required. Ensure user accounts are maintained in compliance with security policies and procedures.
• Provide technical support to employees and students in-person and via email, chat, and phone.
• Perform system backups and disaster recovery procedures and ensure that data is secured and protected.
• Evaluate and recommend new technologies, systems, and tools to improve users\' experience, performance, and efficiency.
• Manage Active Directory and Group Polices.
• Work with vendors to gather hardware/software specifications and pricing as part of the purchasing process.
• As appropriate, coordinate with other campus technology units such as Network Services and Classroom Technology to support additional technologies deployed in the libraries.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department. * Develops and installs computer programs and network systems for individual schools and/or units.

• Monitors operations and performs necessary maintenance to network systems.
• Provides technical assistance to faculty and staff regarding network operations and capabilities.

Minimum Education/Experience

Education:
Bachelor\'s Degree in Business, Computer Science, Engineering, Telecommunications, or a related field from a college or university.

AND

Experience:
One (1) year of experience related to the above described duties.

Substitution Statement:

Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

University of Mississippi