Job Description

Company: Protos Security

Title: Network & Technical Support Specialist

Location: Norcross, GA (On-site)

Reports to: Vice President of Technology

Security Services Holdings LLC and its subsidiaries (the \xe2\x80\x9cCompany\xe2\x80\x9d) provide technology-enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The Company, headquartered in Norwalk, CT, has offices in New York, NY, Daleville, VA, Katy, TX, and Norcross, GA, and is a leader in the security service sector. Superior management processes combined with the security guard industry\xe2\x80\x99s best technology ensure better service and measurable cost savings. Security Services Holding\xe2\x80\x99s subsidiary, Protos Security (\xe2\x80\x9cProtos\xe2\x80\x9d), is the largest technology-enabled Security Officer Management company in the U.S.

Position Overview and Responsibilities

Protos is seeking a Technology Support Specialist to join its team. The Technology Support Specialist will report directly to the Vice President of Technology and will assist with our remote guarding and managed video solutions and work as support when needed. The work will be in the office of our ControlByNet branch. Our work environment is fast-paced, upbeat, and stresses results-oriented internal growth.

Essential Duties

• Provide technical assistance with IP cameras, networking, and software
• Basic scripting, advanced network troubleshooting
• Track customer issues and resolutions
• Resolve issues for clients via phone, in person, or electronically
• Other duties as assigned

Preferred Qualifications

• Previous experience in IT, customer service, or other related fields - Networking, Wireless (Ubiquiti), IP Cameras (Axis, etc.)
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Travel

Travel, while not often, may be required. Travel is expected to be less than 10%. A valid Driver\xe2\x80\x99s License is required.

Position Type Full-time, Exempt

Function Technology

Compensation

Compensation includes base salary and a discretionary, performance-based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.

Relocation

No relocation packages or reimbursements are available for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits

• Health, Vision, Life, and Dental Insurance
• Employee Assistance Program
• Flexible Spending Account / Health Savings Account
• Retirement Plan 401(k)
• Paid Time Off Package

PI30707844-8722-2280c22ebb94

Protos Security, LLC