Job Description

Network CoordinatorSTATUS: Full-time, ExemptDEPARTMENT: Information Technology - NetworkLOCATION: Grand Rapids - W.A. Lettinga CampusREPORTS TO: Director for Network Computing and TelecommunicationsSALARY: $50,000 - $53,000(actual salary will depend on education and experience)SUMMARY:This position provides technical assistance for the following: structured network/phone design and implementation; equipment purchasing, installation and support; participation in network/phone planning for all network/phone related ITS projects. This position requires a skilled, self motivated person to coordinate and support a system wide integrated network. These responsibilities are performed in an ethical manner consistent with the University\'s mission, vision, and values which include diversity, equity and inclusion.RESPONSIBILITIES: * Coordinate all activities in support of the geographically distributed, Local Area and Wide Area Network Technology.

• Assist supervisor and other IT staff in evaluating new network systems and solutions for potential implementation into the integrated network environment.
• Coordinate activities with IT staff and end user groups to ensure compliance with network infrastructure and equipment standards.
• Assist in developing backup and redundant strategies, documenting all procedures and provide periodic training to all IT support personnel.
• Install and maintain network routers/switches/phones and other network/phone equipment and applications used to operate, monitor, and control network/phone services.
• Serve as backup to the Customer Support Center in the event of a network/phone problem or any other network/phone type issue.
• Develop, implement, document and maintain a high level of network security; provide overall ITS security consultation for areas beyond the network.
• Monitor and maintain acceptable network/phone operation for all University constituents (faculty, staff, and students).
• Be available via cell phone after hours for network/phone outage assistance.
• Provides GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor\'s Degree in related field preferred.
• Commercial router experience desired.
• Demonstrated ability to manage large networks of 25 nodes or greater.
• Demonstrated ability to think logically, analyze data, and process detailed information.
• Ability to work both independently and as part of a team.
• Self-motivated and directed in individual work assignments.
• Demonstrated ability to handle multiple projects and assignments.
• Ability to provide exceptional customer service at all times.
• Demonstrated ability to work accurately and effectively with computerized data systems.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.
• Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences.
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
• Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
• Must be able to work an irregular schedule, evenings, weekends or holidays as needed, additional hours during peak times or as required.
• Must be available via cell phone for after hours network/phone outage assistance.
• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
• Some travel between locations required (own transportation). No regular lifting requirements, occasional lifting up to 25 pounds.

About Davenport University:
At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.Diversity and Inclusion:
At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.About Grand Rapids, Michigan:
Join our dynamic team in Grand Rapids, Michigan, where work-life balance is not just a concept, but a way of life. Nestled along the scenic Grand River and situated in close proximity to the breathtaking shores of Lake Michigan, our city offers an unparalleled quality of life for individuals and families alike. Experience the charm of a city known for its friendly philanthropic community, diverse cultural scene, and abundant outdoor recreational opportunities, including pristine beaches and water activities on Lake Michigan. Grand Rapids is not just a workplace; it\'s a place where your family can thrive amidst a strong sense of community, excellent schools, and a wealth of family-friendly attractions. From award-winning craft breweries and farm-to-table dining to world-class art exhibits and music festivals, Grand Rapids provides an enriching environment for both personal and professional growth. Join us in a city where every day is an opportunity to blend career success with the joys of family life.Would you like to be part of our success? It all starts here! EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, gender expression, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.

Davenport University