Job Description

Job Purpose:

This position will work with various departments within Core Network, OSP Planning - Engineering, VoIP Engineering, and other operations and support organizations in the planning, configuration, and implementation associated with our IP network(s). This position will also have responsibility for the support and repair functions, for these IP networks and any associated customer networks. The Network Engineer will design and perform all network engineering functions required on all Layer 2 data services sold to Business Retail and Carrier Customers. The individual will manage and configure all related IP configurations for customer dedicated internet orders. This role has a direct impact on the customers\' perception of the quality and value of our data and Internet products, as well as the operational and financial goals of Hawaiian Telcom.

Essential Functions:

• Perform all aspects of technical deployment projects, including an implementation plan, methods of procedures, additional technical resource identification, and execution of work
• Engineer and configure all of the customer orders within the scope of the role, based on the accepted processes and established timeframes (OLAs)
• Work with Network Planning to manage growth and capacity plans by monitoring network performance and communicating specific capacity needs, when they arise.
• Responsible for leading in the implementation of network designs that consistently deliver performance, reliability, and scalability within the established Service Level Agreements (SLAs)
• Participate in on-call rotation for escalation support of technical issues, supporting the 24x7 production network environment
• Represent Network Engineering on cross-functional product/project teams, in the development, launch, and administration of data services
• Role as a technical resource on specific engineering projects, as deemed necessary by the business

Experience:

• 6 to 7 years hand\'s on engineering experience
• Minimum 5 years of hands-on experience in engineering and administering IP networks
• Previous duties as a network engineer a plus
• Previous sales engineering or network design a plus
• Previous duties as Team Leader a plus
• Cisco Certifications such as CCNP or CCIE highly recommended
• Extensive hands-on experience in the configuration and maintenance of routers, hubs, bridges, and switches
• In-depth Experience with TCP/IP platforms involving dynamic routing protocols like EIGRP, OSPF, and BGP and their related control protocols
• Practical real-world experience of heterogeneous networking components along with knowledge of routing/ switching involving VLANs, ATM, Frame relay, and optical carriers
• Experience with Telco provisioning processes a plus
• Project Management experience a plus
• Experience using network analysis, management, and performance monitoring tools to evaluate product and service behaviors
• Working experience with troubleshooting tools such as traceroute, dig tcpdump/snoop, and packet analysis applications
• Familiarity with security-related Internet information sources such as BugTraq, CERT, etc.
• Experience with the configuration and administration of both Hardware and Software based Firewalls
• Experience with Visio creating detailed network diagrams

Education:

Four years of College resulting in a Bachelor\'s Degree or equivalent job-related experience

Special Knowledge, Skills, and Abilities:

• Expert knowledge of TCP/IP
• Expert knowledge of TCP/IP enhancements such as multi-cast, QOS techniques, bandwidth, and path reservation techniques
• Working knowledge of DS3, T1, OC3, ISDN, Frame Relay, SONET, ATM, and DSL, and other bandwidth link specifications and protocols
• Excellent oral and written communication skills

Supervisory Responsibilities:

No supervisory responsibility

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at for added security.

About Us

Aloha! Welcome to Hawaiian Telcom\'s listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii\'s consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing M\xc4\x81lama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Location(s)

Oahu; 1177 Bishop St-HI029

Hawaiian Telcom