Job Description

Cox Communications is searching for a Network Facilities Technician II. This role will assist or perform in the installation, turn up, testing, break fix, maintenance, and monitoring of equipment in a Critical Facilities, 24x7, on-demand environment. The incumbent assists in the maintenance, troubleshooting and restoration of network technology functionality by conducting scheduled and routine performance tests on all hardware and equipment; installing, activating, modifying, repairing, maintaining, and aligning equipment per business needs, and providing technical support for all services offered using established processes, scripts, and procedures.

Primary Responsibilities and Essential Functions

• Assist or Performs in the validation of work packages, executing project MOPs with boundary partners
• Assist or Performs in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
• Assist or performs with ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.
• Establishes network connections by Installing, terminating, and labeling cables. Installing telecommunications equipment, following industry and Cox standards.
• Maintains internal and external customer rapport by listening to and resolving concerns, answering questions. Acts as a liaison with boundary departments, vendors, and customers to correct error conditions, implement change requests and update project status
• Must be able to communicate, collaborate and provide timely updates to all boundary partners in a professional and respectful manor
• Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution working with National Operations Centers to restore service or to escalate as appropriate
• Tests and evaluates network systems to eliminate problems and make improvements
• Maintains safe work environment by following codes, standards, and legal regulations. This includes, but is not necessarily limited to fire suppression, access systems, HVAC, PPE, and related topics
• Keeps supplies ready by inventorying stock, placing orders, and verifying receipt through Oracle/WATTS or other means.
• Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
• Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
• Accepts ownership for accomplishing new and different requests, as well as exploring opportunities to add value to job accomplishments
• Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
• Participates in the completion of PIR\'s (post incident report) as needed.
• Participates in standby rotation to provide 24/7 coverage.

Minimum

• High School Diploma/GED and 3 years\' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years\' experience in a related field
• General knowledge of telecommunications operations and principles
• General knowledge of basic AC/DC theory
• Knowledge of RF and Ethernet properties and testing
• Excellent written and verbal communication skills
• Valid local State Driver\'s License with driving record that meets Cox standards
• Ability to use various signal, data, fiber, and RF test equipment
• Proficient with common Microsoft applications (Word, Outlook, Excel)

Preferred

• AS/AA or Technical Certification in related discipline desired (i.e., electronics)
• Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, Telcordia GR 1275 etc.)
• Previous exposure to fiber optic transport technology
• Knowledge of signal flow layout of Telecomm Facilities
• Working knowledge of Cox specifications as they relate to all Telecomm Facilities
• Understanding of telecom facility and environmental planned maintenance and monitoring needs
• General knowledge of basic operation and principles of generators and power systems

Physical Requirements

• Ability to lift 80 pounds regularly
• Ability to safely climb ladders (6\'-14\') while carrying 40 pounds
• Ability to work from a bucket truck or other aerial lifts
• Ability to identify and respond quickly to sounds / alarms
• Ability to see and respond to dangerous situations
• Ability to work safely around live AC/DC Power Plant
• Ability to wear personal protective gear correctly
• Ability to work in extreme weather
• Ability to stand for extended period
• Ability to stoop over for extended period
• Ability to kneel or work on knees for extended period

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That\'s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you\'re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual\'s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Cox Communications