Job Description

Description of Work

DHHS ONLY:
***This position is open only to current North Carolina Department of Health and Human Services employees or former employees eligible for RIF priority reemployment consideration as described by GS 126***

Providing technical leadership and management for DHHS IT and customer voice and data networks. The position may be reassigned as necessary to support the department's critical needs and changing priorities. On call, travel, and overtime may be required dependent on client needs.

About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

About the DHHS Information Technology Division:
The DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology resulting in the delivery of consistent, cost effective, reliable, accessible, and secure services. The DHHS IT Division works with business units to help ensure the availability and integrity, and promotion of confidentiality of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
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23-14757 ITD 60052722

Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

This position requires experience managing a networked environment, a high degree of customer service, teamwork, effective communications, talent development, organizational awareness, business management, and technical leadership. The employee should have experience in networking tools and techniques. The employee must have experience in direct client contact. The employee participates in the development of solutions using networking expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related network solutions. Solutions link technical knowledge with business, research and/or instructional solutions and may range from consulting services to developing integrated systems. Employees should be able to work independently with minimal supervision.

• Thorough knowledge of the capabilities of data communications hardware and a variety of computer hardware and software.
• Thorough knowledge of communications protocols, software, and network architecture.
• Knowledge of software design and modifications.
• Ability to plan and direct the work of others and manage projects through implementation.
• Ability to communicate effectively in oral and written form.
• Ability to develop and maintain effective working relationships including vendors.
• Ability to track and communication operational metrics (including trending over time) and identify process and service improvements opportunities.
• Participate with data or process owners on projects such as refresh and consolidation strategies that included infrastructure technology updates and rollouts.
• Ensure that infrastructure (networks, datacenters, servers, and storage) incidents and problems are resolved in a timely and effective manner, and reduce by analyzing root causes, minimizing disruption to business operations, and adhering to SLAs on availability and resolution response times.
• Ability to align with department/division counterparts to achieve standardized operations and ensure execution of IT policies.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor s degree in Computer Science or an IT related field or a related curriculum from an appropriately accredited institution and four years of progressive experience in telecommunications network management, analysis or design
OR
Associate degree in Computer Science or an IT related field or a related curriculum from an appropriately accredited institution and five years of progressive experience in telecommunications network management, analysis or design
OR
High School or General Educational Development (GED) diploma and eight years of progressive experience in telecommunications network management, analysis, or design
OR
An equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying when the job has been filled.

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. Applicants will be communicated with, via email only, for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3477.

NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

State of North Carolina