Job Description

APPLICATIONS FOR THIS POSITION ARE ONLY ACCEPTED ONLINE AT:

https://juneau.org/human-resources/employment-opportunities

The recruitment period for this position has been extended. Previous applicants will be considered and need not reapply.

Serve your community by safeguarding and advancing critical technology--join our team as a Network Specialist II and help strengthen the backbone of public service!

NETWORK SPECIALIST II

PERMANENT FULL-TIME POSITION

$ 77,473.50 - 82,719.00 Annually

(DOQ)

37.5 Hours per week

WHO WE ARE LOOKING FOR

An ideal candidate for this role embodies several key qualities essential for success including someone who is:

calm but recognizes when critical natured events require rapid response pragmatic and works systematically through problems Pays close attention to detail Has excellent technical skills and a desire to grow / is eager to learn ever-changing technology Has very good customer service presence Can produce clear explanations (written and/or verbal) to the layperson reliable and dependable Contributes to the success of the department

THE BENEFITS OF JOINING OUR TEAM

The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technology needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.

WORKING HOURS AND LOCATION

This position typically works a 7.5 hour day (Monday through Friday). Your start and finish times will be determined on start date but will be between 7:30am - 8:30am and your finish time will match accordingly between 4:00pm and 5:00pm. Your office is in Auke Bay, with frequent visits to the IT field office Downtown.

Typical Responsibilities

DESCRIPTION OF WHAT YOU WILL BE DOING

Routinely maintain awareness of network health monitoring for performance, stability, and/or outages. Works to troubleshoot and resolve issues when needed. Will develop baselines for reporting and for predicting future problems.

Installs, configures, and maintains physical infrastructure for CBJ WAN links. Provides assistance and guidance to the Network Specialist I in installing, configuring, and maintaining CBJ LAN links. Installs, configures, and maintains core network services on dedicated appliances as well as server hardware running Windows and Linux.

Monitors the availability and performance of core network services. Addresses outages or performance concerns. These services are, but not limited to, internal and external DNS namespaces, firewall (layer 3) and protocol screening (layer 4-7) protection of the network, layer 3 routing for LAN, WAN, and Internet resources, VPN services, and cyber threat detection and remediation. Responsible for maintaining monitoring systems on dedicated appliances as well as server hardware running Windows and Linux.

Performing primary administration of CBJ email systems, both on-premises and in O365. This includes the management of email user mailbox creation and maintenance, anti-spam filtering, backups, recovery, and e-discovery request reports. Will be the primary resource for end user email requests and the subject matter expert for CBJ email systems.

Provide support for Active Directory, ensures domain controllers are functioning efficiently. Will be the subject matter expert of our AD and user OU management. Will work with other CBJ IT staff in the maintenance, administration, and development of GPO's. Will work to answer general network help requests.

Install and maintain microwave radio communications gear. This involves work on towers or elevated work platforms, as well as occasional helicopter transportation to tower sites. CBJ will fund tower climbing certification.

Minimum Qualifications

Experience:

Two (2) years of experience in information systems maintenance or support which includes the maintenance of network systems.

Substitution:

Bachelor's degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience. Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience.

Other:

Some positions may require

a current Driver's License at time of appointment and for continued employment.

Supplemental Information

ADDITIONAL REQUIRED INFORMATION

Please attach transcripts if you are using the education to meet minimum requirements.

A cover letter is not required but we do strongly encourage it.

HIRING MANAGER CONTACT INFO

Hiring Manager:

James Zuelow

Phone Number:

(907)586-5295

Email:

james.zuelow@juneau.gov

The recruitment period for this position has been extended. Previous applicants will be considered and need not reapply."

A cover letter is not required but we do strongly encourage it.

APPLICATIONS FOR THIS POSITION ARE ONLY ACCEPTED ONLINE AT:

https://juneau.org/human-resources/employment-opportunities

Job Type: Full-time

Pay: $77,473.50 - $82,719.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Network administration: 2 years (Required)
Ability to Relocate:

Juneau, AK 99801: Relocate before starting work (Required)
Work Location: In person