Job Description

Lead Analyst/Team Process Lead - Testing Services IT New Client Implementation - Primary responsibility is to assess/enhance team process and manage essential supporting documentation for tracking, reporting, and metrics for the Joint Client E2E Testing Shared Service Team. This team supports/leads end to end (E2E) testing for all new client implementations, new product implementations (CSP and ONEPA for example), and major initiatives with current clients as required.

Responsible for developing/managing effective and efficient processes that will support and optimize the team\'s ability to function in an organized and consistent way, while executing high-complexity testing initiatives for large cornerstone new client implementations. Actively participate in a culture of consistent delivery, responsibility, and clear, dependable communication. Support the creation/delivery of artifacts like status reports, test plans, and clear communication strategies that can be shared internally and externally.

Key Responsibilities:

• Support Shared Service Team with keeping Sr. Leadership informed of project status, milestones, deliverables, potential risks, financials, etc.
• Support/coordinate repeatable process of creating test plans for clients
• Develop process to support key stakeholder alignment internally and with clients to ensure all parties have visibility to key milestone plans for testing, tracking critical deliverables, and mapping dependencies (in advance) to ensure successful testing
• Assess current process of end to end testing initiation to make sure all stakeholder know how to request services and who to partner with to create test plans, make recommendations for any opportunities for process improvement along the way
• Support tracking process that aligns with readiness support teams prior to Go-Live so everyone is aware of any known issues if applicable prior to go live
• Partner with colleagues across the Client Engagement & Technology Solutions Org to build out cross-functional/collaborative processes for enhanced synergy wherever there are opportunities to partner more closely on the "hand-off" points within the "Client Technology Life Cycle"
• Partner with primary POCs across the Client Engagement & Technology Solutions Org to provide monthly metrics and cross-functional/collaborative storytelling via quarterly Iris Article submissions

Key Stakeholders:

Client Engagement & Technology Solutions Org, Client Technology Implementations Team, ESI Implementation Teams, ESI technology teams, Client-facing communications/documentation as needed

Key attributes for success in this role:

• Consistently assess existing team process, gap analysis, improvement recommendations, embrace a "lessons learned" mentality
• Be curious-- Speak up, ask questions, "How can we do things more efficiently?" "What\'s working, and what\'s not?"
• Get to know the team\'s culture and decision making processes
• Establish trusted relationships with a wide range of key business partner areas to make any "change management" with cross-functional process improvement go smoothly
• "Lean in" mentality - if you don\'t fully understand something, that\'s okay! Lean in to your teammates as your best resources for learning and development
• Ability to facilitate retrospectives and discuss findings from gap assessments and present recommendations for refinements/enhancements as needed

Education/Work experience requirements

• Project Management and/or Process Improvement/Operational Excellence (Lean six sigma) Certification (CSM, PMP, etc.) or experience practicing PM methods (Agile vs Waterfall etc.) preferred
• Demonstrated skill in establishing solid, cross-functional processes with repeatable, high-quality results
• Excellent communication skills - demonstrated stakeholder management and project tracking/reporting skills
• Ability to adapt in a dynamic work environment and make decisions with limited guidance with process changes that can affect the team as well as our clients
• Demonstrated ability to track and record metrics that are measurable and best represent the areas where the Shared Service Testing Team adds the most value

• Intermediate to advanced experience with Excel/MS Office

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

eQuest