Job Description

Overview

Are you interested in joining a company culture where accountability, top performance, and teamwork are valued and rewarded? Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, we are setting a new standard in homebuilding and customer experience. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes Charlotte is looking for an experienced individual to join our talented group as a New Home Advisor.

Position Highlights: Responsible for selling homes through optimizing the new home sales and the customer experience in the assigned community.

Position Responsibilities:

• Utilizes all sales and marketing resources that are available to New Home Advisor to achieve the sales and closing goals for the communities assigned.
• Actively participates in traffic driving efforts. Including, but not limited to, initiating follow-up phone calls to previous traffic, coordinating and hosting public and broker events.
• Promptly meets/greets prospective customers who visit the community and collects completed registration materials from every customer who visits (or solicits information from prospective customers to complete the registration process).
• Actively tours with prospective customers through the various homesites/lots to familiarize them with the community layout. Ensures that prospects understand where the home will be built, where property lines begin and end, and where neighboring structures will be located. When visiting home sites/lots, ensures the sales office and models are appropriately secured and proper signage indicating estimated return time is placed on the sales office entrance door.
• Engages in the Company\'s defined selling process during product tour to deliver an effective sales presentation. Actively seeks to close prospective customers by asking multiple closing-related questions during the presentation, including confirmation of return visit.
• Sells the benefits of the community, the reputation of the Company, and the quality and design of company products, construction, and service. Understands the power of the Company\'s brand and the unique customer value proposition in assigned communities.
• Effectively communicates the key differentiator touchpoints as to why the customer should purchase a home from the Company versus other builders.
• Explains benefits of energy efficiency and other green features that are showcased throughout the homes.
• Effectively discusses and explains the home building and home buying process to customers in such a way that the customer feels knowledgeable and comfortable with the various touchpoints.
• Explains and processes sales documentation for prospective customers, including completing the information required to complete the Company\'s form purchase agreement for homes in assigned communities.
• Performs all necessary follow-up to ensure the successful closing of sales in communities assigned.
• Works collaboratively with other departments, teams, and individuals, both inside and outside the Company, to ensure that the entire process is seamless from the set-up of model homes to the close of sale and delivery of homes.
• Proactively communicates and responds in a professional and timely manner to all external and internal stakeholders (managers, real estate brokers, homebuyers, etc.).
• Informs management of opportunities, problems, progress, and support needed, and works with the sales management team to quickly and appropriately resolve issues.
• Manages backlog, maintaining strong lines of communication with customers post-purchase decision.
• Resolves any issues or problems with customers to keep the process moving forward.
• Coordinates and hosts broker previews, promotional events at assigned communities, etc.
• Meets all reporting deadlines in a timely and consistent manner.
• Inputs, updates, and effectively utilizes data in the Company\'s Customer Relationship Management (CRM) system (or other systems as required by management) to drive sales activities in assigned communities.
• Prepares weekly update reports of prospective customer traffic to management.
• Develops knowledge of competitor policies, programs, pricing, and products, as well as consumer demographics, to better define key differentiators for his/her assigned communities and provides helpful information to management.
• Monitors and shops competitive products, providing feedback to management to ensure appropriate team members and management are kept abreast of changes in the market.
• Other duties as assigned.

Position Qualifications:

• Bachelor\xe2\x80\x99s degree preferred.
• Real estate license, if required by state law.
• Minimum of 1-2 years of previous sales experience required.
• New home sales experience preferred.
• Knowledge of sales programs, policies, and procedures.
• Current working knowledge of homebuilding and the residential real estate industry.
• Ability to prepare, plan and deliver clear and persuasive sales presentations.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.

Physical Requirements:

• Frequent standing, walking (including stairs and uneven ground), and sitting; occasional lifting.
• May require occasional driving of customers from the sales office to community lots.
• Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog, and rain. Airborne particles such as wood dust, drywall dust, etc. are common in the field environment.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company\xe2\x80\x99s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

Tri Pointe Homes