Job Description

Position Summary

This position works primarily on the weekends, overnight 11pm-7am. The Night Auditor greets and welcomes guests to The Cook Hotel and makes them feel comfortable in their environment. The Night Auditor will be responsible for settling accounts nightly, maintaining files, and resetting the system for the next day of operations while performing reservationist tasks and duties.

Essential Functions

• Prepare and distribute daily reports.
• Audit, reconcile, consolidate, and transmit all credit cards.
• Audit and balance reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all EOD work has been performed by other departments.
• Run EOD computer functions so they are complete by the end of the shift.
• Prepare guest bills for next-day checkouts and process reservation cards.
• Balance cash drawers and record receipts
• Greets and welcomes guests and provides excellent customer service to all guests of the hotel.
• Checks in arriving guests, assigns rooms and keys and pays close attention to room availability.
• Answers, assists, and directs all incoming telephone calls to appropriate parties in a timely, professional and courteous manner.
• Performs related clerical work such as typing, filing, and sorting mail distribution accurately.
• Checks out guests and provides feedback options.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits. Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services. Provides suggestions of places to visit, eat, and shop. Arranges transportation.
• Performs other duties and tasks as may be assigned from time to time by the Supervisor.

Minimum Qualifications

• A high school degree or equivalent is required.
• 1-2 years working in hospitality industry.
• Requires a flexible schedule, including the ability to work evenings, weekends, and holidays. Requires working 11pm-7am through the night.

Knowledge, Skills, and Abilities

• Excellent customer service skills; Customer/Client Focus.
• Excellent problem solving skills; Stress Management/Composure.
• Oral/Written communication skills
• Excellent organization skills
• Ability to work independently

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; and reach with hands and arms. The employee is regularly required to stand for long periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This position is required to stand for the entirely of the working shift.

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