Job Description

Simple. Inclusive. Natural. Social.

We are hiring for the role of Nordic Spa Concierge Supervisor. This opportunity is located in Girdwood, Alaska.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience:

Work Perks

• Competitive wages plus Monthly Bonus Incentives
• Ski Pass for Winter Season
• PTO + Personal Days
• Medical & Dental Health Plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services
• Resort Wide Discounts

Achieving Excellence

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Spa Concierge Supervisor is critical to delivering on this promise. As Spa Concierge Supervisor you are expected to lead your team in exceeding guest expectations and maximizing revenues on daily basis. You will achieve excellence by supporting the Spa Concierge team on your shift in making optimal business decisions.

Tasks & Responsibilites

• We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
• When guests arrive at the spa they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
• Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
• Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
• Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
• Maximizes revenues and guest satisfaction by monitoring and responding to guest inquiries, wait lists, emails, phone calls.
• Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest\'s inherent desire to be at peace.
• Personal communication, interactions and behaviours support the Spa value that everyone is welcome and everyone is equal.
• Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.

Education & Experience

• Previous hotel Front Desk experience is an asset
• Minimum 3 years experience in call center, customer service, or retail
• Prior supervisory experience is preferred
• Previous reservation software and POS experience preferred
• Comfortable with technology and open to new learning
• Passion for Guest Service and Health and Wellness

Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.

Physical Demands
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.

Work Environment
The noise level in this work environment is usually moderate.

About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand-new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

Alyeska Resort