Job Description

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.Are you ready for a rewarding career?We have more than 9,000 people working for Popular in Puerto Rico, United States, Virgin Islands and Latin America.Come and join our community!Full Time Job OpportunityRegion LocationsHybrid / San Juan, PR or Miami Lakes, FLGeneral DescriptionWe are seeking a dynamic and experienced Change Management Program Lead (Sr. Organizational Development Consultant) with a proven track record in overseeing organizational change programs and managing a portfolio of change projects. The ideal candidate will have experience in leading transformational change initiatives, managing multiple change projects simultaneously, and in using the ADKAR model consistently (Prosci). They will be responsible for providing program leadership, governance, and support to peer change practitioners/collaborators to ensure the successful execution of change initiatives across the organization.Essential Duties and Responsibilities

• Oversee a change program with a portfolio of organizational change projects led by other change practitioners, ensuring alignment with overall program objectives and organizational priorities.
• Lead the development and implementation of change management strategies and plans, leveraging the ADKAR model, to support the successful execution of complex organizational change or transformational change initiatives.
• Ensure consistency (among change practitioners) and successful execution of change initiatives according to the established change mgmt. framework, tools, and systems.
• Analyze and provide visibility about the intersections of change initiatives, including collisions, potential change fatigue and compounding stakeholder impacts surfacing from overlapping changes as identified in the change portfolio
• Work closely with cross-functional teams (within and outside of HR) to assess change impacts, identify stakeholders, and develop communication and engagement strategies aligned with the ADKAR model.
• Lead the planning and perform hands-on execution of change management activities, including sponsor plan, stakeholder analysis, communication plan, measurement, and resistance management, and aligning with Learning & Development for learning/training plan.
• Lead measurement and evaluation strategy to determine change adoption and measure ROI of change efforts vs. impact; be able to turn data/measurement into concrete insights and recommendations.
• Provide expertise, best practices, and coaching to project teams and organizational stakeholders throughout the change management process, fostering a culture of openness, collaboration, and continuous improvement.
• Create and deliver impactful presentations and communications (Spanish and English) for executive audiences; present change management strategies and progress updates to senior stakeholders, providing insights and recommendations for driving successful outcomes.
• Monitor and measure the effectiveness and sustainability of change management initiatives, and adjust strategies and plans as needed to ensure successful outcomes.

Supervisory Responsibilities:
This job has no supervisory responsibilities but in special circumstances may lead the work of others.EducationMaster\'s Degree in Human Resources, Business, Organization Development, Leadership, or Industrial Psychology (or related degree).ExperienceA minimum of eight (8) years of related experience.Preferred Certifications / Licenses

• Prosci - Change Management certification
• Organizational Development
• Coaching
• Strong written and spoken Spanish and English abilities
• Strong PowerPoint and presentation skills

Other Qualifications

• Proven experience in overseeing change programs and managing a portfolio of change projects.
• Experience leading and executing change management in business and technology transformations.
• Strong understanding of change management principles, methodologies, and tools, with a focus on the ADKAR framework.
• Excellent project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with senior stakeholders.
• Change management certification (e.g., Prosci, ACMP) preferred.
• Proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Outlook, and Word) and other presentation software.
• Ability to work with multiple projects and tasks with minimum supervision. Capacity to achieve results according to plan ensuring the expected quality.
• Excellent organization capacity to define priorities, meet deadlines, and flexible to change.
• Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions
• Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polish presentation skills.
• Strong oral and written communication skills and fully bilingual (English/Spanish). English/Spanish is required since this role will engage with stakeholders who speak Spanish and English.
• Travel might be required.

ValuesPassion for PeopleSucceed TogetherOwn Every MomentBuild the FutureAdditional RequirementsThe information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee\'s performance evaluation.Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.If you have a disability and need assistance with the application process, please contact us at . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular\'s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.If you are a California resident, please to learn more about your privacy rights..Popular is an Equal Opportunity EmployerLearn more about us at and keep updated with our latest job postings at .Connect with us!| | | |

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