Job Description

At CastleBranch, we hire people with passion. From forming groundbreaking ideas, to launching new technology; from lending a hand in our neighborhood, to serving our nationwide community of clients, everything we do is fueled by a team of nearly 500 passionate team members. If you are passionate and excited to be part of a growing, visionary company where your ideas are heard, you have an opportunity to be successful at CastleBranch.

How this Role Impacts CastleBranch and its People

CastleBranch is seeking an Order Fulfillment Specialist. The Order Fulfillment Specialist is responsible for processing order items through order fulfillment. The ideal candidate for this position is focused, cognizant of time management, and detail oriented.

About Us

We\'re not new here, but our way of thinking is. CastleBranch is a data-management company that empowers people and organizations to use their data to reach their goals. We design innovative technology solutions for the complex problems that businesses, schools, and healthcare institutions face today. We are committed to helping individuals along their transition to and through professional life, and with that, to celebrating individuals as they forge their own, unique paths forward. We champion the individual and what makes each person unique.

Areas you will Impact

• With great attention to detail and focus, you will be responsible for processing order items through proprietary software systems
• Use order management system and websites to facilitate compliance services for clients and users
• Effectively transcribing, updating customer information, and entering records.
• Entering customer and account data from source documents within time limits
• Research and obtain further information for incomplete documents
• Compiling, verifying the accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• Other similar and/or related duties as assigned

Requirements

Key Skills and Experiences

• At least six months to one year in a similar role in a data entry environment with comparable goals/responsibilities
• Typing speed and accuracy. The ideal candidate should score at least 40 words per minute
• Excellent knowledge of correct spelling, grammar, and punctuation
• Attention to detail
• Confidentiality
• Competitive nature, Gamer
• Organization skills, with an ability to stay focused on assigned tasks
• Comfortable efficiently navigating around a desktop computer and multiple systems simultaneously
• Lifelong learner mentality; learning and trying new things to work towards being better than yesterday
• Motivated and determined to learn new systems, services, and processes, while being flexible, adaptable to understanding the software improvement life cycle
• Positive mindset - exude a positive attitude and are a team player. Bring a passion for customer service and problem-solving to the table every time.

Required to Thrive at CastleBranch

• Forge your path- Embrace pathing opportunities to help you grow the way you want to grow. Have the willingness to determine where you want to be and how CastleBranch can help you get there.
• Be authentic to you- Know your strengths and celebrate them. Recognize your weaknesses and grow from them. Communicate openly about both.
• Put people first- People deserve dignity. Find respectful ways to disagree and work together to promote radical honesty and transparency. Practice compassion toward others.
• Act with courage- It takes courage to commit to a new idea and stick with it. We\'re not always right, but we always act with courage. We make big mistakes and have big breakthroughs. Own your mistakes, learn and grow.

Our Campus

You\'ll find much more than people working with their heads down at their desks here. We believe in communication and collaboration, and our home base reflects that, with plenty of space and natural light to inspire your best ideas. Our onsite microbrewery is the spot for weekly happy hours with games, food, and lots of camaraderie. Our rec room hosts Ping Pong and ski ball tournaments. At lunch time, we step outside for a bite from a local food truck. We believe in feeling good every day and we want each team member to feel their best here. Our campus is located across the street from Mayfaire Town Center, within walking distance of plenty of restaurants, coffee shops, and hangout spots.

Benefits of Being a CastleBranch Team Member

• Paid training
• Full medical/dental/vision coverage
• Tenure-based PTO accrual
• Life insurance/long- and short-term disability coverage
• Paid community volunteer opportunities
• Paid holidays
• 401K with 2% matching
• Employee referral bonus with no cap
• Advancement opportunities
• Continuing education and cross-training opportunities
• Loads of community perks like restaurant price reductions and discount gym memberships

CastleBranch is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.

Castle Branch