Job Description

DescriptionOffice Assistant 3 - OA3 (Callout Coordinator)Washington Corrections Center for Women (WCCW)Full Time/PermanentThe Department of Corrections is seeking a highly motivated and qualified individual for the position of Office Assistant 3 at Washington Corrections Center for Women.Washington Corrections Center for Women is a 62.6-acre facility located approximately two miles from Gig Harbor. The site includes living units, administration buildings, a health clinic, education buildings, a gymnasium, a chapel, industries buildings, food service buildings, and support facilities.Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction knowing they are creating environments in which all incarcerated individuals can learn to make choices that contribute to a safer society.DutiesIn this customer-service-based role, the callout coordinator and switchboard operator is central to the facility\'s communication and coordination efforts. Successful candidates will manage a multi-line phone system, answer inquiries with professionalism, and perform archiving tasked essential for record-keeping and facility operations. Additionally, they will handle correspondence with incarcerated individuals and assist with public and internal inquiries daily, requiring excellent communication skills and attention to detail.Typical duties of an Office Assistant 3 include but are not limited to:

• Receive and process callout requests for facility programming
• Ensure that the daily callout is completed accurately and timely
• Review and address documents received through callout mailbox, emails, kites, and kiosk
• Add/Delete security groups and grant security level access to the callout system
• Ensure high quality customer service
• Maintain confidentiality
• Promote safety and security; be an active participant; be aware, be alert, act safely and make recommendations

QualificationsRequired:High School Diploma or equivalent.Preferred/Desired Qualifications:

• Type 40+ words per minute
• Basic computer skills in MS Office Programs (Word, excel and outlook)
• General knowledge of Offender Management Network Information (OMNI)

Supplemental InformationVision: Working together for safer communities.Mission: Improving public safety by positively changing lives.Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability.The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.IMPORTANT NOTES:In order to be considered for this position, please attach the following items with your application: * Cover Letter

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

**Please note: Phone number AND email address are required for all professional references. * A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant\'s suitability and competence to perform in the position.

• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• This position may be represented by a bargaining unit.

What We Offer:As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

For questions about this recruitment, or to request reasonable accommodation in the application process, please email Isaac Sanchez at isaac.sanchez@doc1.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Washington State