Job Description

Great benefits. Competitive pay. We know these are some of the things people look for in a job.If you\xe2\x80\x99re the kind of person who believes that honoring and empowering our nation\xe2\x80\x99s veterans is more than just a cause \xe2\x80\x94 that it\xe2\x80\x99s a calling \xe2\x80\x94 then we\xe2\x80\x99re ready to meet you.When you join Wounded Warrior Project\xc2\xae (WWP), you\xe2\x80\x99re committing to making a difference. We make a commitment to you, too \xe2\x80\x93 helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At WWP\xe2\x84\xa2, we recognize our mission cannot be accomplished without our talented teammates, which is why we\xe2\x80\x99re proud to offer benefits such as:\xc2\xb7 A flexible hybrid work schedule (three days in the office, two days\xe2\x80\x99 work from home)\xc2\xb7 Full medical, dental, and vision coverage for both teammates AND family members\xc2\xb7 Competitive pay and performance incentives\xc2\xb7 A fun, mission-focused, and collaborative team environmentA mission that matters is just the beginning, so if you\xe2\x80\x99re ready to get started, we\xe2\x80\x99re ready for you.The Wounded Warrior Project (WWP) Office Services Specialist is the first point of contact for the organization and performs front office reception duties including greeting guests, answering phones, handling incoming inquiries about the organization, conducting training, and serving as a subject matter expert about WWP.DUTIES & RESPONSIBILITIESAnswer the door, greet visitors, and assist as needed.Maintain inventory, order supplies, and ensure stock of WWP promotional materials.Manage incoming telephone calls, determine purpose, and route calls to appropriate staff members.Record, secure, and process donor checks to appropriate departments and outside vendors.Monitor and respond to general inquiry requests about WWP via email, ensure appropriate handling and distribution.Oversee conference room scheduling.Serve as the office lead for an assigned regional office, serving as the primary point of contact for WWP IT, Facilities (vehicle and operations), HR, and Finance teams.Serve as a liaison to bridge communication between the regional office and WWP leadership.Assist in the coordination and facilitation of the monthly Welcome Coordinator call, lead weekly office meetings, and attend the monthly Office Lead call to actively contribute to discussions.Coordinate shipping, including weighing, measuring, and movement of packages, and mail distribution within the office.Train and mentor office service coordinators on various topics.Accurately track and monitor visitor traffic to maintain detailed visitor logs to management monthly.Prepare performance metrics to improve team effectiveness for leadership.Coordinate with property and maintenance vendors.Collaborate with the Facilities team and Facilities Security team to oversee access control, including visitor management, keycard management, CCTV, intruder alarm alerts, email security reminders, emergency readiness and response to security incidents.Serve as the initial point of contact for teammate security concerns and supervise the response to security incidents which may include calling 911, alerting building security as necessary, and sharing incident data (Omnilert) to effectively inform and involve the Facilities Security team.Organize and facilitate monthly team building activities to promote collaboration, strengthen working relationships, and foster camaraderie among teammates. Oversee and manage the team building budget.Facilitate periodic community service teambuilding activities, such as quarterly initiatives. Track and report results.Provide office orientation for new teammates, including office walk through and introductions to other teammates.Determine office closure due to inclement weather and implement a notification process for WWP leadership, regional teammates, and facilities.Maintain vehicle maintenance and log.Provide administrative support to program staff as needed e.g., mailings, tracking program information, making appointments.Be available and present for executive leadership visits.Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIESStrong interpersonal skills with the ability to interact effectively with diverse individuals and build effective working relationships. Ability to respond to sensitive matters with diplomacy and empathy.Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.Effective organizational and time management skills, with the ability to manage multiple tasks, assignments, and priorities within deadlines.Strong written and verbal communication skills. Confident communicator with demonstrated ability to present information effectively.Proven ability to establish credibility, make decisions, influence others, and drive change.Demonstrated ability to work effectively in a collaborative team environment.High energy level. Self-starter; willing to take initiative.Unequivocal commitment to the highest standards of personal and business ethics and conduct.Ability to promote and uphold office culture and core values.Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirementsThree years of customer service experience.Two years of experience providing administrative support.Two years of experience using Microsoft Office.PreferencesTwo years of office management experience.EDUCATIONRequirementsAssociate degree. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.PreferencesBachelor\xe2\x80\x99s degree.CERTIFICATIONS & LICENSURERequirementsNone.PreferencesNone.WORK ENVIRONMENT/PHYSICAL DEMANDSGeneral Office environment; temperature controlled.Routinely uses standard office equipment, e.g., copiers, phones, computers.Ability to lift up to 30 pounds.Sitting for extended periodsUp to 10% travel.*ca-pd#LI-HYBRIDWounded Warrior Project\xc2\xae is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Wounded Warrior Project