Job Description

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it\xe2\x80\x99s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Supervises the day-to-day operations of the Front Street Clinic-Lemon Creek (Integrated & OTP) \xe2\x80\x93monitors and maintains oversight of clinic staff and regulatory compliance; collaborates with other SEARHC departments to assure effective and efficient patient flow and to accomplish SEARHC strategic initiatives.

Monday \xe2\x80\x93 Friday with possible rotating Saturdays.

Responsibilities:

• Directs staff in the planning, development, and implementation of day-to-day clinic operations.
• Implements and monitors all SEARHC policies and procedures, Federal and State Regulations to maintain regulatory compliance.
• Participates in recruitment and training of OTP staff.
• Maintains staff schedules so that clinic positions are consistently covered 5 days a week plus Saturday morning medication hours.
• Is consistently and easily available to staff to answer questions and facilitate solutions with support of Clinic Manager
• Works closely with Clinic Manager to address patient and other customer concerns; incorporates customer feedback into the development of clinic protocols, procedures, and planning.
• Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, and key performance and quality indicators.
• Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
• Promotes and consistently shares information with clinic team members and manager.
• Works closely with Behavioral Health Leadership and Clinic Manager to optimize personnel and financial resources and ensures efficient delivery of health care services within allotted budget.
• Identifies areas of needed staff development and facilitates training and coordinates participation in appropriate Consortium wide training opportunities.
• Maintains fundamental knowledge of clinic electronic health record/\xe2\x80\x99s and practice management system.
• Works in conjunction with the Behavioral Health Operations to maintain current knowledge of Alaska Department of Behavioral Health updates on data management.
• Maintains data entry in AKAIMS and clinic EHR.
• Provides training and backup for registration and scheduling as needed.
• May maintain a reduced patient caseload
• Other duties as assigned.

• High school diploma or GED equivalent
• Associates degree in health related or business field
• Relevant work experience of 2 years in a health field may be substituted for degree
• Bachelor\xe2\x80\x99s degree preferred

• Minimum of 2 years health care related experience with progressive supervisory and management experience preferred.

• Healthcare leadership training/certification preferred.

• Exceptional customer service skills
• Basic knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow.
• Knowledge of revenue cycle, facilities management, and other infrastructure areas impacting the clinic.
• Basic understanding of TJC, CMS, HIPAA, and/or other governing body regulations.
• Knowledge of liability and risk management principles.

• Administrative, supervisory, and organizational skills
• Oral and written communication skills
• Strong interpersonal skills and cultural awareness and sensitivity

• Ability to simultaneously manage multiple tasks simultaneously
• Ability to mediate and resolve conflict
• Ability to provide leadership and foster collaboration
• Ability to recruit and retain qualified staff

Southeast Alaska Regional Health Consortium