Job Description

: Select and gather products for customers\' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers\' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion, and safety.Responsibilities:Essential Job Functions:\xc2\xb7 Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers\' on-line orders in the most efficient manner with attention to freshness and quality.\xc2\xb7 In-Store Grocery Shopper initiates and completes selection process for customers\' on-line orders.\xc2\xb7 Online Grocery Pick-Up team is responsible for assembling customers\' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.\xc2\xb7 In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.\xc2\xb7 E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer\'s order at time of pick-up.\xc2\xb7 Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.\xc2\xb7 Adhere to local, state, and federal laws, food safety procedures, and company guidelines.\xc2\xb7 Receive customers\' orders from Order Selector according to guidelines, store products in optimal temperature zones.\xc2\xb7 Read and follow directions given in the note section\xc2\xb7 Ensure quality and freshness of all items chosen\xc2\xb7 Communicate with customers via a portable phone and respond to calls in a professional and timely manner\xc2\xb7 Retrieve each customer\'s order from all staging locations and ensure order accuracy, load order into customers\' cars\xc2\xb7 Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.\xc2\xb7 Process the orders through the point of sale (POS) system\xc2\xb7 Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock\xc2\xb7 Maintain organization and cleanliness of staging areas and equipment\xc2\xb7 Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor\xc2\xb7 Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair\xc2\xb7 Perform required opening and closing procedures\xc2\xb7 Assist in training new e-Commerce team members\xc2\xb7 Meet/exceed productivity standards\xc2\xb7 Ability to work cooperatively in high paced and sometimes stressful environment.\xc2\xb7 Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.\xc2\xb7 Ability to act with honesty and integrity regarding customer and business information.\xc2\xb7 Ability to follow directions and seek assistance when necessary to resolve customer and business issues.\xc2\xb7 Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.\xc2\xb7 Must be able to perform the essential job functions of this position with or without reasonable accommodation.Qualifications:Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

About Us:Based in Salt Lake City, Utah, Smith\'s Food and Drug merged with The Kroger Company in 1998. Today, we\'re proudly serving Smith\'s customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That\'s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you\'re caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you\'re seeking a part-time position or a new career path, we\'ve got a fresh opportunity for you. Apply today to become part of our Smith\'s family!

Kroger