Job Description

Want to start a career with a global leader in technology in Beaverton, Oregon? If you have call center experience, this opportunity is for you! This position entails operating in a call center environment to handle potential claimant inquiries and claims. The representative for this position will be responsible for answering inbound and outbound calls, processing emails, chats, and callback interactions. Essential Duties and Responsibilities \xe2\x80\xa2 Professionally answer calls and address caller inquiries as needed, as well as route calls as needed to appropriate resources. \xe2\x80\xa2 Perform research using available resources as needed to provide required information to callers. \xe2\x80\xa2 Identify and escalate more complex issues to the research team \xe2\x80\xa2 Complete necessary administrative work as needed and complete call logs accurately \xe2\x80\xa2 Other projects as assigned by the supervisor. Job Qualifications and Requirements include someone who has \xe2\x80\xa2 Good verbal and written communication skills \xe2\x80\xa2 Dependable and able to adhere to the schedule \xe2\x80\xa2 Effective problem-solving skills \xe2\x80\xa2 Effective listening skills \xe2\x80\xa2 Customer service orientation \xe2\x80\xa2 Attention to detail \xe2\x80\xa2 Ability to work effectively in a high volume and sometimes stressful work environment. \xe2\x80\xa2 Ability to read, write, and speak English \xe2\x80\xa2 Ability to sit at a workstation for long periods. High school diploma or GED; 6 months previous high volume call center experience. Our client is looking for candidates that are dependable and adhere to their work schedule.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Professionally answer calls and address caller inquiries as needed, as well as route calls as needed to appropriate resources.

• Perform research using available resources as needed to provide required information to callers.

• Identify and escalate more complex issues to the research team

• Complete necessary administrative work as needed and complete call logs accurately

• Other projects as assigned by the supervisor.

Skills * Call Center (6 months of experience is required)

• Problem Solving (6 months of experience is required)
• Customer Relationship Management (6 months of experience is preferred)
• Customer Service (6 months of experience is preferred)
• Follow-up (6 months of experience is preferred)
• High Volume (6 months of experience is preferred)
• Active Listening
• Telephone Etiquette
• Call Center Support

Qualifications * Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you\'re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad