Job Description

Company DescriptionABOUT WESTGATE RESORTSWestgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country\'s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.Provides one-on-one general supervision and training of Marketing Coordinator (OPC) personnel assigned to the location and is active at all times in the recruitment of said personnel.DUTIES
Currently include the following, although other duties may be assigned or removed as needed.
Conducts one-on-one training of OPCs; daily
Provides performance and evaluation feed-back to the Field Manager to ensure continued improvement of OPC staff; daily
Indirect supervision of OPCs at daily intervals
Provide input on the continued development of OPCs sales tools; irregular intervals.
Provide input on the continued development of OPCs sales scripts; irregular intervals
Active recruitment of OPC; daily intervals while in the Field as well as being on the look-out for job fairs and other avenues from which recruits can be obtainedSUPERVISORY RESPONSIBILITIES
Indirectly supervises OPC personnel by assisting the Field Manager in this area. Final management decisions are made by the Field Manager. The position provides integral information necessary for the overall direction, coordination, and evaluation for OPC personnel. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; recommending the rewarding and disciplining of team members to the Field Manager; addressing complaints and promptly responding to and resolving problems with the Field Managers approval.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE
Associate of Arts degree (A.A.) from a two-year college or university; or equivalent of one to two years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS
Ability to read, analyze, and interpret common financial reports and documents. Ability to discern problem areas in the pitches of OPC personnel and re-direct said personnel to a more successful approach in speaking with the public. Ability to respond to common inquiries or complaints from customers or OPC personnel including being able to explain compensation calculations, gifting costs, etc. Ability to effectively present information to Field Manager, groups of trainees and potential recruits. Ability to discern those qualities that would contribute to a successful recruit during the interview process.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Westgate Resorts