Job Description

Operations Assistant - Metro Branch



Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized nine years in a row by Alaska Business magazine readers.

We are Hiring an Operations Assistant to Join Our Team!

Operations Assistants deliver consistent and exceptional customer service by providing the same service needs to our customers as a Personal Banker I; may also coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed. Take your banking experience to the next step in your career!



Salary: $26.00/hour minimum. Job/salary offer would be commensurate with job level and experience.



Schedule: Monday-Friday, 8am-5pm, plus one Saturday a month.

GENERAL PURPOSE SUMMARY

Delivers consistent and exceptional customer service by providing the same service needs to our customers as a Personal Banker I; may also coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience. Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross sell multiple products, services and solutions to provide customers with value added services while increasing the bank's revenue. Identifies opportunities to refer customers to an FNBA specialist. Demonstrates advanced knowledge of consumer and moderate knowledge of business digital platforms to confidently engage customers in conversations and demonstrates both consumer and business applications in the mobile environment to enhance the branch experience.

The Operations Assistant may coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed. The Operations Assistant is assigned Proof and Review functions, builds work schedules, approves time records and time off requests; and may be responsible for opening or closing the branch including locations with Saturday Hours.

Performs teller corrections, approves customer transactions, and verifies and sends wires within defined limits and authority by using the banks computer systems. May open and update consumer and business accounts and assist customers with debit card and ACH disputes in the absence or unavailability of a Universal or Personal Banker. Has comprehensive knowledge of Cash Management services and makes recommendations for services. Has proficient knowledge of personal loan and credit card services and is able to assist consumer customers with applying for loan requests using the appropriate application or software. Has a thorough understanding of business credit cards and is able to assist customers through completing the application process. Has advanced knowledge in assisting customers with debit card cancellations and reissues, account disputes, placing stop payments and researching account transactions. May act as Vault Teller and Safe Deposit Box Attendant; and may perform Universal Teller II duties as assigned.

Abides by First National Bank Alaska policies and complies with all required regulatory requirements. Must complete compliance training and adhere to internal procedures and controls.

Performs other work-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads). Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time. Stay up to date on relevant laws and regulations. Ensure you and your delegates comply with the bank's policies, procedures, laws, and regulations. Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information.

SUPERVISORY RESPONSIBILITIES

May directly supervise employees in assigned unit of the Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; evaluating employees; addressing complaints and resolving problems. Supervisory responsibilities could include making recommendations to Deposit Section Head regarding hiring and terminating employees.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Minimum:

Three years progressively responsible branch operations experience with minimum one year experience in relationship development or associates degree and two years financial industry or office management experience.

Preferred:

Knowledge of First National Bank Alaska products and services. Six months lead or supervisory experience.

SKILLS and ABILITIES:

Knowledge of personal computer operation (monitor, keyboard, mouse), ability to keyboard 35 wpm and operate a 10-key calculator required. Word processing and spreadsheet experience preferred. Must have strong communication and interpersonal skills as well as ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management. Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and standard banking services contracts. Ability to write reports and business correspondence. Ability to effectively present information, demonstrate products and respond to questions from managers, business customers and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.

REASONING SKILLS:

Ability to solve practical problems and deal with a variety of situations where limited standardization exists. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret instructions in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.




While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.




The employee must frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.




The noise level in the work environment is usually moderate.