Job Description

Overview:

This position supports the compliance, accuracy, and maintenance of the Bank\'s information reporting systems. Complies with government agency or other company requests for client information such as account verifications. Performs a number of administrative processing duties to facilitate client service objectives. Ensures regulatory compliance and accurate reporting by reviewing business processes, documentation, systems, and accounts. Responsibilities:

• Review - Maintains the integrity of information reporting systems through daily maintenance and review. Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored. Adds, modifies, and maintains accounts to comply with applicable regulations and requests. Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary.
• Reporting - Compiles information in response to requests from Social Security Administration, Medicare, Medicaid, the Internal Revenue Service, and other companies and agencies. Sources and provides all necessary documentation to both clients and agencies.
• Business Support - Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests.
• Compliance Proficiency - Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance.

• High School Diploma or GED and 2 years of experience in Operations or Administrative
• Preferred Area of Experience: Banking or Financial Services
• Skill(s): Ability to complete an alphanumeric assessment

• Ability to toggle between multiple computer screens and data elements while maintaining focus on the details of multifaceted written and oral requests
• Ability to work on multiple projects in the same day
• Experience with Time Deposits \xe2\x80\x93 IRA types and IRS rules/regulations that are applicable
• Basic terminology and experience with CD\xe2\x80\x99s and Tax reporting
• Oral communication skills for inbound calls and able to discuss IRA regulations with internal associates
• CIS- customer account set-ups and safe deposit box knowledge
• Deposit compliance- verification of Assets, Reg CC, Mail in Deposits, Mail in close outs, Domestic Collections, Unclaimed Property

First Citizens Bank