Job Description

Boise Centre is looking for a detail-oriented and strong leader to join our Operations Management team by providing support primarily midday, evenings, and weekends. This position would work alongside our current Operations Manager by providing day-to-day event and facility logistical support as well as operations team oversight/management.

The Operations Manager develops, manages, and implements day-to-day planning and direction of all facility and event related operations. Reporting to the Director of Operations, the Operations Manager ensures that client requirements are met, and facility rules, regulations, and policies are adhered to by serving as a liaison between the facility and client. The Operations Department is responsible for setting up, managing, and tearing down events as well as maintaining the cleanliness of the facility throughout the duration of events.

Learn more about Boise Centre\'s team here: https://www.youtube.com/watch?v=-4XDD4p9pJo

SALARY:

• Complete salary range: $54,756-$79,380 annually, depending on experience

SCHEDULE:

• This position would work alongside our current Operations Manager as a peer to help provide midday, evening, and weekend support.

WHAT IS BOISE CENTRE?

Boise Centre opened in 1990 and is Idaho\'s largest convention, meeting, and tradeshow facility. Located in vibrant downtown Boise adjacent to the Grove Plaza. Featuring, 86,000 square feet of flexible meeting and event space. The convention center hosts more than 220 diverse events each year, bringing over 125,000 guests through our doors.

WHY WORK AT BOISE CENTRE?

• Opportunities to grow within Boise Centre
• Ability to create community partnerships
• Complimentary meals provided to the employee while working events (with meal service)
• Phenomenal team atmosphere and professional culture, WOWgisitics!

BENEFITS:

• Group Medical, Dental, Vision and Life Insurance Benefits
• 401(a) Retirement Savings Plan
• 457 Deferred Compensation Plan
• Employee Assistance Program
• Flexible Spending Account
• Parking contributions (based on availability)
• Generous PTO Plan
• Ten Paid Holidays

WHAT DOES AN OPERATIONS MANAGER DO?

• Provide overall day to day management and supervision to the assigned area, coordinating, planning, and organizing work, and delegating and assigning staff responsibilities
• Manage and lead recruitment, including participating in the interviewing, hiring, on-boarding, training, coaching and development of employees
• Ensures successful event coordination through communication with all departments
• Trains department employees in all facets of department functions and ensures all Boise Centre and Operations department policies and procedures are followed
• Inspect work product of staff to ensure accuracy and timeliness of completion by providing leadership and holding staff accountable
• Enforces all safety and sanitation policies and procedures
• Meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Plan, direct and coordinate Operations duties for the facility, including, but not limited to, window cleaning, snow removal, waste removal, pest control, and equipment repairs and maintenance
• Coaches staff and works towards maintaining a cohesive team
• Periodically conducts inventory of all equipment and supplies (Orders linens needed for all events, Orders Operation equipment and supplies)
• Continuously improves internal processes for the Operations department
• Conducts quarterly and annual reviews with regular staff members
• Verifies and approves employee time sheets and makes necessary adjustments for each pay-period
• Prepares payroll, vacations, and sick time documents
• Maintain storage areas and equipment in designated areas in a neat and orderly manner
• Assists Director of Operations with capital and operational budgets
• Ensures client expectations are met or exceeded
• Manages duties associated with the Grove Plaza contract
• Coordinates with the Facility Manager for scheduling maintenance tasks and duties
• Coordinates and manages activities and acts as liaison with external clients, vendors, City departments, private firms and service contractors
• Ensures that all operations team members have the tools needed to accomplish the department goals
• Maintains active participation in related professional organizations
• Attends pre-con/post-con meetings to help answer operations/building related questions
• Conduct performance evaluations and professional development programs for subordinate personnel
• Provides timely and thorough customer service to internal and external customers
• Communicates within department and with cross functional teams regularly
• Attends weekly meetings and communicates regularly with Director and co-workers
• Regular and reliable work attendance at scheduled time on-site
• Works as a team player, sharing knowledge and skills
• Performs a variety of related tasks and duties as assigned

REQUIRED EDUCATION/EXPERIENCE/SKILLS:

• 5 years of venue management, or related experience, required
• Minimum of 2 years of supervisory experience, required
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to troubleshoot, define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to respond to emergency situations and resolve problems
• Proficient computer skills, including knowledge of windows-based computers and Microsoft Office products
• Ability to perform multiple functions in a fast-paced environment
• Ability to work in a high-stress, high-volume work environment
• Ability to prioritize tasks and be flexible with changes in work loads
• Provides timely and thorough customer service to internal and external customers
• Communicates regularly within department and cross functional teams
• Interacts professionally and effectively with others
• Professionally deal with own emotions, reactions, and motivations and maintain a courteous demeanor at all times
• Present a neat, clean and professional, appearance by following established grooming and uniform standards
• Responsible to be dependable and a self-starter
• Works as a team player, sharing knowledge and skills
• Regular and reliable work attendance at scheduled time on-site
• Assesses multiple demands and priorities and identifies necessary resources to handle critical work demands
• Ability to read, understand, and carry out simple and detailed written or verbal instructions
• Ability to use professional radio etiquette

PHYSICAL REQUIREMENTS:

• Ability to safely operate heavy equipment and perform heavy manual labor for extended periods
• Frequently will: stand and walk for long periods of time; bend, stoop, kneel, and twist; reach and use of ladders, stools, and stairs; lift, push and pull up to 50 pounds
• Occasionally will: ascend tall heights up to 22 feet and work in outdoor weather conditions, be exposed to moderate noise levels
• Ability to work late night or overnight shifts

Must be willing to work outside of normal business hours, long hours, weekends, evenings, and holidays

PI228175675

Boise Centre