Job Description

Carr Talent has partnered with a well-known Business Coaching Mastermind to find a professional, service-oriented, detailed Operations Manager.ABOUT USFor over a decade, our company has been working with business owners, coaching them to build a business for themselves, not just a job. As the nation\xe2\x80\x99s premier business coaching company, we primarily work with businesses in the $1-20 million per year revenue range to grow their companies by focusing on the best growth leverage points, implementing sound systems and internal controls, and developing their team and culture.In essence, what we do is help business owners fall in love with their companies again\xe2\x80\x94for the lives it touches, the profits it earns, the team it employs, the value it creates, and the freedom they enjoy.POSITION DESCRIPTION & WHAT WE OFFERThis role is geared towards ensuring the efficient operations of the day-to-day activities, fulfillment of our core service & live events. You must find ways to implement initiatives for growth, client retention,and profitability by ensuring smooth linkages between internal and external departments.Our remarkable team already consists of some of the country\xe2\x80\x99s top business owners and business coaches therefore we want a person who is great in running and owning the areas of the company\xe2\x80\x99s Operations Pillar. You must be great at various methods of communications, flexible and resourceful, and can work with a team of virtual professionals.You\xe2\x80\x99ll be working remotely with the exception of 5-8 in-person events per year where you will be overseeing the operations of our live events and company meetings. Most are on average 2-3 days and 1 over 7 \xe2\x80\x9310 days in Hawaii).A fun-loving, mission-driven, remote team with opportunities for advancement and access to our Mastermind of business owners and coaches!The Operations Manager position is 1099 and is offering a base salary of 65-80k.POSITION RESPONSIBILITIESEvent Management

• Oversee live event operations, logistics, and promotion (5-8 events/year)

Manage hotel RFPs, contract negotiations for best pricing and specificationsManage event promotion to clients and internal teamsManage & coordinate pre-event logistics and on-site event managementHandle post-event logistics and fulfillment * Manage Business Coaching Program (BCP) quarterly workshops and RetreatsOversee pre-event, on-site, and post-event activitiesOnboard new clients and provide ongoing support and trainingManage multiple events at different cycles of the process via project managementDaily OperationsManage & fulfill new & existing add-on programs to ensure clients get what is promisedManage program webinars, calendars, and customer communicationsReview, dispute, and process operational invoicesDevelop and oversee operating budgets and contractsDevelop and cross-train the operations team and other cross-functional teams as neededManage 3 overseas admin staffCross-Functional Work

• Coordinate with Sales, Marketing, Technology, Accounting, etc.

Manage customer mailers and promotional materialsCollaborate with Account Managers on client-related tasks, issues or supportProcess new sales, update sales agreements and event sales reportsManage collections, CRM updates, and accounts receivable to ensure a solid linkage to AccountingWork with the Coaching team for continuous program improvements; support coaching director and coaches\xe2\x80\x99 internal infrastructure and coaching systemsTrack and achieve client retention goals and execute retention initiativesManage customer and team issues to ensure fixes/solutionsTrack & share client success testimonials with teamExecutive SupportProvide feedback to the Executive team on programs and operationsAssist COO and CEO with high-priority projects and upgrade their use of time by reducing the reliance on them in the Operations PillarHandle miscellaneous tasks, projects as they arise, demonstrating flexibility and initiativeIDEAL ATTRIBUTESReliable and Responsible: Takes ownership of managing operations and the team, ensuring tasks, projects, and fulfillment meet high standards.Versatile and Adaptive: Handles various challenges and proactively addresses important process improvements for self and team. Can pivot between projects, priorities and issues that arise.Mission-Driven: Motivated by the company\'s impact on businesses and communities, beyond financial gain.Long-Term Commitment: Seeks alignment with personal and professional ambitions, aiming to build long-term relationships.Leadership and Teamwork: A leader and teammate who learns from experiences and takes responsibilityMature and Professional: Avoids drama and ensures the team does as well.Communication and Problem Solving: Handles tough conversations effectively, with strong communication and problem-solving skills. Leads proactively to ensure clear and advanced communications to the team.Self-Management: Self-manages and leads an operations team to deliver high-quality outcomes, prioritizing effectively.Hyper-organized: Must be strong at organization, prioritizing, managing time, and meeting deadlines and keeping others accountable to those same thingsRemote Work: Works remotely with discipline, maintaining strong connections to meet goals without direct supervision.QUALIFICATIONSBachelor\'s degree in Business (not required but preferred)5+ years experience in Professional Services industry & Operations ManagementExperience in Event Promotion, Live Event Management /CoordinationExperience with Hotel contracts & negotiations (pre event, onsite, and post event); event logisticsHas managed a productive and successful remote Administration teamCustomer Service backgroundSystemization of company policies and proceduresA/R and CollectionsProject ManagementManagement & leadership roles

Carr Talent Acquisition