Job Description

Position Overview

The Operations Specialist is responsible for providing top level customer service to internal and external clients as it relates to branch location's clinical operational support activities.

Essential Job Functions

Billing Activities:

Conducting all billing via Aveanna policies and procedures. Conducting/managing monthly insurance verifications for all active clients receiving therapy or private duty nursing. Requests Private Insurance Authorizations when applicable Verifies payer information and benefit plans for new clients and communicates information to location management Manages Pending Report to keep total in line with Regional expectations Uses Accounts Receivable report to identify patients where we have collections issues and develop plan for correction

Payroll Activities:

Weekly time sheets entries for caregiver staff visits which generates billing Audit weekly payroll reports and make timely payroll adjustments when necessary Process and close payroll each week according to guidelines Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines Prepare and maintain payroll files Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner Be primary point of contact for location caregiver payroll inquiries Establish an open line of communication and positive relationship with the Corporate Payroll department.

Personnel Activities:

o Participates in location recruiting activities, including identifying, scheduling and interviewing potential candidates


o Assist with caregiver onboarding activities; may be asked to assist with recruiting activities

o Ensures all caregiver personnel files are secure, accurate and complete

o Verification and maintenance of caregiver credentials (licenses and certifications)

o Creating and providing monthly evaluation and skills report to Director(s)

o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities

o Coordinate with People Services on all unemployment claims

o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

Caregiver Coordination Activities:

o Establish and maintain an orientation schedule for caregiver staff

o Maintain accurate and up to date contact list of all active caregivers, including mailing log

o Review and confirm weekly schedules according to branch location guidelines

o Mail monthly schedule to patient's home each month according to branch location guidelines

Office Support Activities:

Scanning and/or filing of documentation and records Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member Mail distribution to appropriate staff member or department Process invoices according to branch location guidelines

Office supply orders

Perform special projects as needed

Requirements

High school diploma or GED Proficient typing skills Proficient Microsoft Office skills

Preferences

Payroll, billing and/or human resources experience Private duty, home care or health care company experience Advanced Microsoft Excel skills Two (2) years general office experience

Other Skills/Abilities

Must maintain company and employee confidentiality at all times Must maintain professional boundaries at all times Ability to remain calm and professional in stressful situations Attention to detail Time Management Effective problem-solving and conflict resolution Excellent organization and communication skills

Physical Demands

Must be able to speak, write, read, and understand English Occasional lifting, carrying, pushing, and pulling of up to 25 pounds Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting Must be able to sit and climb stairs Must have visual and hearing acuity

Environment

Performs duties in an office environment during agency operating hours Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.


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