Job Description

The Operations Systems Manager is responsible for managing a team of operations systems analysts that gather data requirements across several disparate systems and compile them into a comprehensive functional set of requirements for presentation to internal and external stakeholders. This role will require oversight and accountability of multiple, concurrent implementation/enhancement projects with high degrees of complexity at any given time. The Operations Systems Manager will interact heavily with internal/external project teams & leaders, serving as a point of escalation when necessary and therefore will require strong communication skills. The Operations Systems Manager is expected to facilitate problem solving and data architecture/design in in high complexity implementation/enhancement projects as needed and will require subject matter expertise in relevant systems/data exchanges. The Operations Systems Manager is expected to foster individual and team growth through individual & team training, individual & team meetings, and career goal planning.

RESPONSIBILITIES:

• Provide oversight and accountability for multiple, concurrent implementation/enhancement projects with high degrees of complexity at any given time
• Provide guidance in implementation/enhancement activities such as requirements gathering, technical writing, system analysis, data design, data validation, application testing, monitoring of deliverables/tasks, post launch warranty
• Facilitate problem solving and data architecture/design in in high complexity implementation/enhancement projects, as needed
• Serve as point of escalation to internal/external leadership teams
• Provide oversight for high value data COE process improvement projects
• Provide leadership and training to team necessary to execute on projects
• Fosters individual and team growth through 1-on-1 meetings, team meetings and career goal planning
• Intake and prioritize project work for the team, removing roadblocks as necessary
• Deliver key performance metrics, dashboards, reporting to relevant stakeholders

QUALIFICATIONS:

• Bachelor\'s degree
• 3+ years of management experience and/or 5+ years of system/data analysis experience with leadership potential
• Ability to manage team of 2+ employees
• Communicate effectively; across multiple departments and to leadership as necessary
• Demonstrate critical thinking skills and understanding of conditional logic
• Demonstrate general understanding of Agile Methodology
• Demonstrate knowledge of end-to-end member, provider, authorization and other ancillary data exchanges
• Demonstrate knowledge of healthcare industry data standards and formats \xe2\x80\x93 X12, HL7, FHIR, etc. JSON, XML, Custom Delimited, etc.
• Software Proficiency: MS Excel, MS Word, MS Power Point, MS Visio, MS One Note, MS SQL Server Management Studio, Azure DevOps, Smartsheet, Notepad++

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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