Job Description

Operations Trainer

Job Title: Operations Trainer

Job Summary:

Reporting directly to the Integrations Director, the Operations Trainer will plan, develop, coordinate, present and train operation training activities to assist their fellow employees in achieving operations excellence within each of the clinic roles. As a trainer, they will assist both existing and newly acquired locations, virtually and in person, within Elevate Eyecare to learn all necessary processes and protocols for success.

Duties/Responsibilities:

Provides training on the basics of how to provide outstanding customer service to our patients Maintains expert-level knowledge of Acuity Logic, Vision Insurance billing and Optical SkillsaEURto properly deliver training and assistance to new and existing co-workers to strive toward operational excellence Determines the needs and tactics needed to improve employee's job-related skillsaEUR Identifies areas for employee cross-training to support the flow of the officeaEUR Assists in driving success of the transition to day-to-day operationsaEURaEUR Implement training programs to teach and guide employees in properly utilizing various computer programs and applications used in the company's daily operations Responds to work situations with minimum guidance or direction Contributes, develops, tests and trains new and existing systems and opportunities to ensure organization and employee documented success Assists in the development and maintenance of comprehensive documentation of business requirements and test plans; assists in the preparation of user documents and training materials Performs other related duties as assigned

Required Skills/Abilities:

Training, sales and optical experience Excellent presentation and people skills Ability to engage an audience and transfer knowledge Ability to create a trust-based relationship to provide constructive feedback Troubleshooting ability Leadership and teamwork (ability to build strategic relationships within the company) Ability to make decisions in a complex and changing environment Strong ability to work and share to elevate the team's results Ability to maintain privileged relationships with decision-makers Excellent autonomy and ability for self-development Excellent communication skills Travel required up to 60%

Education and Experience:

* High school diploma or general education degree (GED); or five-year related experience and/or training; or equivalent combination of education and experience