Job Description

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Job Summary

Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.

Essential Functions

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported . \xe2\x80\xa2Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems. Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction \xe2\x80\xa2Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction \xe2\x80\xa2Escalates unresolved issues with BC/AOs to appropriate management \xe2\x80\xa2Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment \xe2\x80\xa2Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date. \xe2\x80\xa2Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary) \xe2\x80\xa2Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests for the appropriate area \xe2\x80\xa2Coordinates the dispatch of linehaul transportation equipment. Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers. Completes yard inventory to verify location of equipment \xe2\x80\xa2Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident

Minimum Education

• High school diploma or GED required; Bachelor\'s degree in , Business, Logistics or a related area preferred

Minimum Experience

• Administrative support, customer service or dock operations experience preferred

Required Skills, Abilities and / or Licensure

• Customer service skills necessary to effectively and professionally respond to requests and issues \xe2\x80\xa2Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals \xe2\x80\xa2Verbal and written communication skills necessary to communicate with various audiences \xe2\x80\xa2Ability to read, interpret and draw conclusions from numerical data and written information \xe2\x80\xa2Software skills, including use of Microsoft Office software and web-based applications \xe2\x80\xa2Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations % of Travel for the Position: 0%-25%

Address: 3605 Hesper Road
City: Billings
State: Montana
Zip Code: 59102
Domicile Location: FXG-US/USA/P590/Billings-Local Colocation
Auto req ID: 396262BR
Position Type: Part time
Employee Type: Non-Exempt

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative
Customer Service
General
Handler/Dockworker
Operations
Warehouse & Distribution

FedEx