Job Description

General Summary

The Outreach & Enrollment Coordinator is responsible for the development and implementation of outreach and marketing activities for the Application Assistance Programs. The coordinator will identify strategic partnerships with community organizations and businesses to promote the utilization of services.

Primary Responsibilities

1. Develop and implement outreach strategies, including but not limited to attending public events, to promote the availability of CACOST\'s application assistance services and educate the target population.
2. Develop and maintain collaborative relationships with community partners to support outreach efforts.
3. Responsible for the development and continued upkeep of a bi-weekly calendar of scheduled meetings with community partners, PR events, trainings, and public events.
4. Assist the program manager with developing and coordinating marketing activities on social media, radio, etc., and develop marketing materials (e.g. flyers, brochures, etc.), as needed.
5. Use of personal vehicle (mileage to be reimbursed) will be required for frequent travel across a multi-county service area to conduct outreach activities; attend outreach events on weekends and evenings, as needed.
6. Coordinate outreach activities conducted by program staff.
7. Provide application assistance and facilitate enrollment of eligible children and their families in the CHIP/Medicaid programs.
8. Responsible for submitting a designated number of applications on a monthly basis and any other benchmarks as determined by the supervisor in order to support the achievement of the program\'s annual goals and objectives.
9. Tracks and reports required data as determined by the supervisor to show progress towards program goals and objectives.
10. Responsible for maintaining excellent record keeping and documentation.
11. Responsible for addressing any areas of improvement needed in program implementation as identified by the supervisor\'s ongoing monitoring for continuous quality improvement.
12. Responsible for participating in training and professional development which includes onboarding, new hire training, and ongoing individualized professional development to maintain knowledge and expertise in eligibility, enrollment, and program specifications.
13. Responsible for maintaining the confidentiality of client records and adhering to the agency confidentiality policy.
14. Perform all other duties as assigned.

Work Experience

Required: Prior experience in community outreach/education or marketing.
Preferred: Prior experience with CHIP/Medicaid enrollment and eligibility.

Education/Certifications/Licensure

Required:
(1) Must be 18 years of age.
(2) Have a valid driver\'s license, reliable transportation, safe driving record, and be eligible for insurance coverage in the operation of Agency vehicles.
(3) Associate\'s degree or sufficient college hours.
(4) Must be able to pass a criminal background check.

Preferred:
(1) Bachelor\'s degree

Skills

Required:
(1) Excellent computer skills and knowledge of Microsoft and Google
(2) Excellent communication and interpersonal skills (3) Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels (4) Ability to make presentations and/or educate groups of people on available services (5) Ability to maintain confidentiality
(6) Ability to learn new tasks quickly and efficiently
(7) Ability to handle multiple tasks simultaneously and meet deadlines
(8) English/Spanish bi-lingual fluency

Physical Requirements

Must be able to pass a pre-employment physical examination. Able to perform the following requirements of the position with or without reasonable accommodation: critical sensory requirements include general vision; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Hear or listen in the normal range (corrected) and speak and give directions clearly. Able to walk, sit, stand, kneel, crouch, crawl, reach, lift, carry, push, pull or otherwise move objects up to 10 lbs., and occasionally lift and/or move up to 25 pounds.

Community Action Corporation of South Texas