Job Description

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 35 locations with over 1300 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

Benefits:
We offer a full benefits package that includes medical, dental, vision, paid life insurance and retirement options with a company match. Also includes vacation time, sick days and paid holidays.

Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

PacLease Service Advisor Job Summary:
The primary function of the PacLease Service Advisor is to generate, monitor and close all repair orders and to assist the PacLease Service Manager in the management of PacLease Service Department records and files. This job will require you to stand and walk for your entire shift.

PacLease Service Advisor Duties and Responsibilities:
1. Personally coordinates all customer contact with the PacLease Service Department, including repair estimates, service appointments, customer authorization on service orders, status -of -repair inquiries, payment terms and complaints.

2. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Foremen/Technicians.

3. Coordinates with PacLease Service Manager to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes.

4. Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with PacLease Service Manager. Reconciles original repair order with final invoice. Summarizes Service Technician\'s time cards, balances with repair orders, and transmits to Payroll Clerk, Tracks down and resolve all discrepancies prior to transmitting.

5.Ensures timely, competent and courteous relations with service customers. Analyzes quality control report.

6. Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs.

7. Maintains up-to-date information on hourly service rates, service specials, etc. offered by competitors.

8. Maintains technical bulletins and other service shop literature.

9. Issues Non-inventory Purchase Orders as authorized by management. Receives purchase orders, as issued by other employees only.

10. Controls cash box for PacLease Service Department, including accepting payment from customers, reporting cash balances to credit Manager and securing box at close of business.

11. Assists PacLease Service Manager in the management of PacLease Service Department files and records. Types forms, letters, correspondence and answers phone as directed by PacLease Service Manager, including manufacturer pre-delivery forms. Staggers lunch hour with PacLease Service Manager to cover phones daily.

12. Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.

13. Issues workmen\'s compensation \xe2\x80\x9cFirst Report of Injury\xe2\x80\x9d forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review for processing of claim. Maintains current injury ledger. Monitors first aid box and keeps filled with necessary supplies.

PacLease Service Advisor Qualifications:
Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.