Job Description

List Type
Original

Requesting Department
PARKING

Open Date
11/27/2023 09:15:00 AM

Filing Deadline
12/21/2023 11:59:00 PM

HR Analyst
Jamie Heberer

INTRODUCTION

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication - big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants. The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the Citys residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

PURPOSE

The Parking Enforcement Officer enforces all parking and abandoned vehicle regulations, while providing accurate, parking-related information and customer service to the public.

ESSENTIAL FUNCTIONS

PARKING ENFORCEMENT AND PATROL

• Enforce parking regulations through the identification of illegally parked and abandoned vehicles; provide customer coaching, issue citations, relocate vehicles, and initiate towing operations.
• Patrol assigned areas by vehicle or on foot to ensure compliance with existing parking ordinances; create patrol strategies of assigned areas to maximize safety and efficiency using the Global Positioning System (GPS) or other locational systems.
• Enter and retrieve data pertaining to vehicle registration, identification, location, and status using hand-held computer, cellular phone, and related applications, License Plate Recognition System (LPR), two-way radio, and/or laptop.
• Create and maintain complete and accurate records, including digital and hand-written notes and photographs, for all citations, warnings, and vehicle tows and relocations.

CUSTOMER SERVICE AND PARKING RELATED CONTROL

• Provide accurate and efficient customer service related to customer and aldermanic parking complaints.
• Provide information to the public regarding parking regulations and facilities and the location of streets, buildings, and points of interest.
• Report parking and other violations to the Milwaukee Police Department (MPD), and assist in the investigation of abandoned vehicles and the recovery of stolen vehicles.
• Respond to subpoenas and testify in court relative to contested traffic citations.
• Perform special parking event service operations such as meter hooding and signage placement; report meter defects or malfunctions.
• Provide traffic control at crash or incident scenes and provide written incident reports.
• Observe and report hazardous conditions, such as missing or broken traffic signals or signs and street markings that need to be repainted.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

CONDITIONS OF EMPLOYMENT

• Must be available to work any shift, including weekends and holidays and/or rotating shifts when needed.
• Must be able to work outdoors from an assigned vehicle or foot patrol in all types of weather conditions.
• Ability to lift and move objects weighing 50 pounds or more occasionally, up to 20 pounds frequently, and up to 10 pounds consistently.

MINIMUM REQUIREMENTS

• Six months of full-time work experience performing front-line customer service and/or data entry in a setting that serves the public.

• Valid drivers license at the time of application, throughout the selection process, and throughout employment.

• Good driving record at time of application, throughout the selection process, and throughout employment. Driving record will be checked during the selection process, prior to the job offer, and throughout employment.

Equivalent combinations of education and experience may be considered. NOTE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates education as part of the background screening process prior to extending any job offers.

DESIRABLE QUALIFICATIONS

• Associates degree in criminal justice or a closely related field from an accredited college or technical college.

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS

TECHNICAL

• Computer keyboarding and texting skills.
• Ability to learn and use departmental mobile and digital equipment and software applications to accurately and efficiently enter data and create reports.
• Ability to read and interpret work related document and policies.
• Ability to pay special attention to detail.
• Ability to interpret and enforce parking rules and regulations.
• Ability to work independently and diligently.
• Ability to follow GPS directions and recognize city streets, names, locations, and boundaries.
• Ability to drive a vehicle safely.
• Situational awareness and the ability to monitor traffic to ensure safe conditions while working.
• Ability to solve job-related problems independently.
• Ability to write clear and concise reports.
• Ability to recognize and identify makes and models of vehicles.

COMMUNICATION, CUSTOMER SERVICE, AND INTERPERSONAL

• Customer service skills, including the ability to represent the City of Milwaukee positively and to interact with the public in a courteous, tactful, and concerned manner.
• Ability to remain calm when working in stressful and often emotionally charged situations.
• Ability to de-escalate tense situations.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
• Ability to communicate ideas verbally in an effective manner so others can understand.
• Ability to listen and understand information and ideas through spoken words.
• Ability to communicate ideas and information in writing so others will understand.

CURRENT SALARY

The current starting salary (Pay Range 5IN) is $48,220 annually ($23.18 hourly), and the City of Milwaukee resident incentive salary is $49,666 annually ($23.88 hourly). Appointment will be made in accordance with the City of Milwaukee Salary Ordinance. The City of Milwaukee provides a comprehensive benefit program which includes:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit

SELECTION PROCESS

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job. INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

ADDITIONAL INFORMATION

APPLICATIONS and further information may be accessed by visiting

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

CONCLUSION

EEO = 501 The City of Milwaukee values and encourages diversity and is an equal opportunity employer.