Job Description

Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X

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• Administrative and Clerical, Geneva, Illinois, United States

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Patient Access Concierge Location Geneva, Illinois Business Unit Northwestern Medicine Corporate Job REQID 109159 Job Function Customer Service Shift Evening Job (2nd)

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Patient Access Concierge reflects the mission, vision, and values of NM, adheres to the organization\xc3\xa2\xc2\x80\xc2\x99s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Extends courtesies to patients, staff, families, and visitors in a prompt and responsive manner.
• Uses scheduling and registration systems to identify patient appointments, view or add tracking location and monitor wait time.
• Applies patient wristband under the guidance of the Patient Identification policy.
• Extends courtesies to patients, staff, families and visitors in a prompt and responsive manner.
• Recognizes and facilitates difficult customer situations appropriately, using NM resources for timely resolution understands when to escalate issues or problems.
• Provides information regarding wait time based on established parameters.
• Communication and Collaboration:

• Assures that patients with communication needs are identified interactions are handled appropriately.
• Technology:

• Serves as an expert resource in way finding and kiosk utilization.
• Assists in kiosk utilization for patients and family members.
• Uses the Administrative tool in the kiosk system to view flags and possibly assist the registrar with final registration.
• Troubleshoots kiosk issues, escalating to the Help Desk when appropriate.
• Additional Responsibilities:

• Communicates customer satisfaction issues to appropriate individuals.
• Provides ideas for process improvements within departments.
• Participates in departmental quality improvement activities.
• Other duties and responsibilities delegated by the Manager.

AA/EOE

Qualifications

Required:

• High School Diploma or Equivalent.
• 0-2 years of customer service experience.
• Computer data-entry/typing experience.
• Excellent communication skills.
• Proficiency in computer data-entry/typing.
• Must be outgoing, friendly and love to work with the general public.
• Interacts in a customer-focused and compassionate manner to ensure that patients and their representatives needs are met.

Preferred:

• Additional education.
• Customer Service experience.
• 1 year experience in healthcare.
• Additional language skills

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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Benefits

Information Services Careers

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Contact us if you need any further information about NM Nursing Careers at .

We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.

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Northwestern Medicine\xc2\xae is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

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