Job Description

Department: 10257 Revenue Cycle - Emergency Svcs Reg: Good SamStatus: Part timeBenefits Eligible: NoHours Per Week: 16Schedule Details/Additional Information:Advocate Good Samaritan Hospital - Emergency Room1st week: Sunday 10p-0630a2nd week: Saturday 10p-0630aThis position is Every other weekendHoliday rotation required.PATIENT ACCESS REPRESENTATIVEThe Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic testing and procedures, and admissions to nursing units. Assist patients from time of presenting for care until hand-off to clinical staff for services.Major Responsibilities:

• Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
• When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
• Responsible for security authorization and precertification of inpatient and outpatient services.
• Responsible the pre-registration and registration accuracy.
• Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.

Required Qualifications:

• High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
• Intermediate math skills acquired through classroom work or through work experience.
• Basic understanding of web-based systems, proficiency in data entry.
• Typing 25 WPM.
• Ability to prioritize and organize workload.
• Sophisticated interviewing, communication and negotiation skills.
• Independent decision making.
• Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
• Ability to work as a team member.

About Advocate Healthis the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nationxe2x80x99s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Advocate Health Care