Job Description

About Us

Upperline Health launched in 2017 and is one of the nation\xe2\x80\x99s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Indiana, and Tennessee.

About the Patient Care Coordinator Role

Upperline Health Kentucky is seeking an energetic, compassionate and driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in our Cumberland Foot and Ankle practice at the London, KY location and responsible for greeting patients in a friendly manner, accurately checking in and checking out patients so they are prepared for their current and/or follow up appointment, assisting with medical claim creation, verification, and authorizations, and other clinical and administrative tasks to ensure a quality patient experience.

Patient Care Coordinator Responsibilities

• Greet and check-in patients, verify and update necessary information in the medical records/database, perform all registration functions and collect copays and balances due as appropriate
• Schedule patients via office scheduling policies and confirm appointment times as well as educate patients on the impactful services of Upperline
• Answer and screen in-bound calls, take messages, and provide appropriate information to patients as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Assist with charge entry, and /or coding issues, and other related work if requested
• Accurately and concisely document patient feedback and special needs our clinicians to provide excellent care during each appointment
• Explain and communicate Upperline\xe2\x80\x99s services in an informational, influential, concise, uplifting, and personable manner with outstanding etiquette
• Manage daily on-time appointment schedules and effectively communicate this with physicians
• Maintain office supply inventory, including checking, ordering and stocking supplies
• Support practices\xe2\x80\x99 coordinated care approach when appropriate
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
• Knowledge and/or familiarity with medical billing and coding is highly preferred
• Experience working in a podiatric or orthopedic practice is plus
• An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Enjoys working in a team-based environment with active collaboration
• Must be an effective communicator with excellent grammar and interpersonal skills
• Strong written communication skills with success in providing notes, updates, and written communications via computer systems
• Experience working in an EMR is preferred, athena software is a plus
• Demonstrated experience as a motivated and dedicated team member with a stable work history

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

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Upperline Health