Patient Experience Representative Nicu 3 11:30pm E/o Weekend
Boston, MA, United States
Job Description
Department
Patient Services-Nursing
AutoReqId
70880BR
Status
Part-Time
Standard Hours per Week
8
Job Posting Category
Hospital Operations
Job Posting Description
This Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- A high school level of education, Bachelor\'s Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Regular, Temporary, Per Diem
Regular
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Job Detail
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Job IdJD4305399
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBoston, MA, United States
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EducationNot mentioned