Job Description

: Provides senior level, superior customer service to all SelectHealth members and customers via phone, chat, and email.

Position Details:

This is a hybrid position

As a Patient Financial Advocate you need to know how to:
Meet with patients and screen for potential Medicaid/State Public Benefit eligibility according to state based guidelines. Complete and submit appropriate applications to Department of Human Services or MA Site as applicable. Follow up through determination.
Educate patients about the Affordable Care Act, including potential eligibility during both open enrollment and in the situation of a life qualifying events. Explain qualified health plans, essential health benefits, differences in plan affordability, premium tax credits, and cost sharing. Assist individuals navigating through the web based State or Federal Marketplace.
Meet with patients to review and process financial assistance applications. Ensure completeness, verify supporting documentation, run credit reports and determine eligibility.
Provide procedure Price Quotes to patients. Assist uninsured expectant mothers who are ineligible for public benefits to sign up for Intermountain Uninsured Maternity Program. Assist patients with Prescription Reimbursement programs.
Provide patients with an Explanation of Benefits and answer questions related to coverage and billing. Complete Point of Service Collections of co-pays, deductibles, and deposits. Arrange payment plans and process contract payments in Wells Fargo system and Epic.

Minimum Qualifications
High School Diploma or equivalent

Current Certified Application Counselor (CAC) and Certified Application Assistant Site (CAAS) certifications

- Minimum of one (1) year of experience in hospital site financial counseling, hospital/medical office, medical insurance and/or customer service-
Preferred:
Previous Certified Application Counselor training (CAC) State and/or Federal- At least two (2) years of experience in hospital site financial counseling, hospital/medical office, medical insurance and/or customer service- Bilingual proficiency in English and Spanish

Physical Requirements: Manual dexterity, hearing, seeing, speaking.

Location: St Marys Medical Center

Work City: Grand Junction

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $15.26 - $25.36

We care about your well-being \xe2\x80\x93 mind, body, and spirit \xe2\x80\x93 which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our and our commitment to .

Intermountain Healthcare