Job Description

Ann & Robert H. Lurie Children\xe2\x80\x99s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children\xe2\x80\x99s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.








Location Lurie Children\'s Primary Care - Town & Country Pediatrics (Halsted)














































Essential Job Functions:

• Registers and schedules LCPC-TCP patients for appointments. Obtains all demographic and financial information from patient to complete registration process. Accurately creates and updates registration data.
• Accurately schedules patients for all LCPC-TCP locations according to guidelines and needs of patients. Responsible for understanding the distinctions in each location, able to work within varying guidelines. Adds detailed documentation to visit notes.
• Communicates clearly with families what is required for each visit and provides guidance on arrival time and traveling advice.
• Able to quickly adapt to changing scheduling guidelines.
• Serves as resource to all incoming calls. If not a scheduling request, routes calls according to caller\xe2\x80\x99s need. If call for nursing, able to differentiate between routine, urgent, and emergent caller needs.
• Verifies insurance eligibility when scheduling the patient visit. Identifies need for insurance authorization or referral and instructs family to obtain insurance authorizations for service when needed.
• Identifies patients who have outstanding balances and prompts for payment. Assists family if financial assistance is needed.
• Works with family, Patient Account Liaison, and Patient Service Representative teams to avoid and/or resolve issues around insurance denials.
• Completes registration for daily rounding log.
• Monitors daily appointment reminder and recall reports. Updates patient appointment data according to changes indicated.
• Other job functions as assigned.

Knowledge, Skills and Abilities:

• High school graduate required; BS, BA, or CHAA preferred.
• Excellent communication/listening skills.
• Customer centric approach to engaging with patients and families.
• Ability to make quick accurate decisions on a daily basis.
• Ability to handle stressful situations.
• Proficient computer skills and aptitude.
• Problem solving ability and able to handle multiple priorities.
• FEMA certification required after hire (ED ONLY).
• Minimum two years\xe2\x80\x99 experience in pre-certification, registration, hospital, clinics, or physician office environment preferred.
• Substantial interpersonal skills strong enough to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, law enforcement, and funeral directors.
• Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements.
• Knowledge of commercial, marketplace and government managed care products and services.

Education High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match

Various voluntary benefits:

• 
  Supplemental Life, AD&D and Disability
• 
  Critical Illness, Accident and Hospital Indemnity coverage
• 
  Tuition assistance
• 
  Student loan servicing and support
• 
  Adoption benefits
• 
  Backup Childcare and Eldercare
• 
  Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• 
  Discount on services at Lurie Children\xe2\x80\x99s facilities
• 
  Discount purchasing program

Lurie Children\xe2\x80\x99s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email:
candidatesupport@luriechildrens.org