Job Description

Patient Relations Assistant - UK Advanced Eyecare Shriner\'s Hositpal Ophthalmology Clinic
Department Name MG100: Physician Based Clinics
Work Location Lexington, KY
Grade Level 06
Salary Range $16.20-24.82/hour
Type of Position Staff
Position Time Status Full-Time
Required EducationHS
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Required Related Experience3.5 yrs
Required License/Registration/CertificationNone
Physical RequirementsThe physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood-borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
ShiftDay Shift. Monday through Friday.
Job SummaryThe Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / AbilitiesThe ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities? No
Preferred Education/Experience3.5 years of experience required

University of Kentucky