Job Description

This is an AFSCME represented position.Why M Physicians?The Women's Health Specialty Clinic is designed to provide comprehensive care to women and people with uteruses of all ages, offering resource for much of your healthcare needs. Our team of providers include primary care, OBGYN, Urogynecology and mental health services from University of Minnesota Physicians to offer services in a unique woman-centered environment. Our physicians and advance practice providers, who also serve as faculty at the University of Minnesota, are specialists in womenxe2x80x99s health, focusing on the whole person and making use of appropriate therapeutic approaches and disciplines so you can reach your goal of achieving optimal health and well-being.The Patient Representative promotes M Physiciansxe2x80x99 philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role would benefit from having exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.Patient Representative OverviewKey responsibilities include but are not limited to:

• Assists with phones and schedules future appointments and/or procedures.
• Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
• Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
• Arranges accommodation and/or interpreter services as need needed for the patient visits
• Resolves non-clinical patient customer service issues
• Assists with coordinating provider schedules and appointments
• Improve efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
• Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

Minimum Qualifications:

• Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
• Knowledge of online scheduling and experience with EMR systems
• Keyboarding skills of 35 wpm.
• Proven experience in customer service

Location: Women's Health Specialty Clinic - 606 24th Ave S., Minneapolis, MN 55454Hours: Monday-Friday, 7:30am-4:00pmBenefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!Compensation: 20.18 - 27.53 USD HourlyAt M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.Join us on a mission to advance medicine.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

University of Minnesota Physicians