Job Description

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.Specific Duties & Responsibilities

• Screens patient calls.
• Answers patient questions where appropriate and determines if physician response is required.
• Registers patients for clinical appointments using Epic electronic medical record system.
• Answers phones and provides routine information to callers.
• Scans external medical records into Epic.
• Responds to administrative in-basket requests and forwards other messages to the appropriate resource.
• Collects time of service payments, issues receipts, and prepares end of day reconciliation.
• Discusses patient charges, if appropriate, with patients and/or patients\' families.
• Refers patient to appropriate office if financial counseling is necessary.
• Assists with back office duties as needed to ensure consistent patient flow.
• Reschedules patients when providers\' clinic schedules change.
• Maintains familiarity with various types of medical insurance in order to properly schedule patients and answer patient questions.
• Schedules patients for laboratory tests, medical examinations, and procedures.
• Resolves any schedule conflicts.
• Coordinates visits either within the office or between other offices and/or departments.
• Verifies and enters pre-registration and insurance information in Epic. Obtains and/or verifies patient\'s demographic data by phone or in person.
• May obtain pre-certifications as required by patients\' health care insurers or managed care providers.
• Fills appointment vacancies due to cancellations.
• Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker\'s compensation forms, etc.)
• Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
• Uses work computer to access e-mail, electronic calendars, and other basic office support software.
• Provide other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent
• One year work experience in customer service required.

Preferred Qualifications

• Two years college or equivalent work experience
• Two years related ophthalmology/JHH system work experience strongly preferred.
• Medical terminology and knowledge of medical insurance coverage

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.00 - $28.50 HRLY ($52,780 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM Oph Greenspring
Personnel area: School of MedicineTotal Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University\xe2\x80\x99s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate\'s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees\' health, life, career and retirement. More information can be found here: .Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate\'s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the LawAccommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit .Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.JH at Greenspring Station

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