Job Description

POSITION SUMMARYA Patient Services Representative (PSR) is a professional, articulate and empathetic clerical specialist responsible for delivering exceptional customer service while scheduling, registering, or checking in patients. Attention to detail, ability to multitask and excellent attendance are vital. The PSR is deployed throughout Trinity Health outpatient areas as needed and duties may vary between locations. Schedule to include weekend and holiday rotation.MINIMUM QUALIFICATIONS AND REQUIREMENTSLicenses and Certifications RequiredNoneEducational RequirementsHS Diploma or GED, preferred.Experience RequirementsCustomer service experience or training, required. Preferably six (6) mos minimum.Experience in a clerical or office setting, preferredMedical terminology knowledge, preferred.Computer experience, required. Preferably Microsoft Office Suite (Outlook, Excel, Word, etc.).Experience with computer appointment software, preferred.Special Skills or Training RequirementsAbility to communicate effectively in person and on the telephoneAbility to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately.Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution.Ability to handle confidential and sensitive information appropriatelyAbility to work in a fast-paced environment; working efficiently and multi-taskingCompliance with all Privacy and Confidentiality Standards per Trinityxe2x80x99s policiesSchedule to include weekend and holiday rotation.Additional Info:With a diverse workforce of nearly 2,500 employees, we are a care system seeking the best of the best - people who are compassionate, caring and dedicated to meeting the needs of our patients across northwest/central North Dakota and Eastern Montana. With a new tertiary care hospital in Minot, more than 40 specialties, several rural health clinics, and a long-term care facility, Trinity provides a full complement of healthcare services to the region, and we invite you to come and be part of our outstanding team of dedicated professionals, where every team member is important!For more information on our region and communities in North Dakota, check out: www.visitminot.org, www.minotchamber.org, or www.minotusa.com.Trinityxe2x80x99s benefit information, EEO and Affirmative Action policy, Know Your Rights: Workplace Discrimination is Illegal, Pay Transparency, and other information can be found on our website at: https://www.trinityhealth.org/trinity-health-careers/.If you have questions, or need assistance applying, contact Trinity's Human Resources office at 701-418-8050 or by email: jobs@trinityhealth.org. Our office is located at 2305 37th Ave SW, Minot, ND 58702.Trinity Health is an EEO/AA/Female/Minority/Vet/Disabled Employer

Trinity Health