Job Description

Employment Type: Part time

Shift:

Description: Under direct supervision, performs computerized patient scheduling. Receives patients and visitors and answers the telephone. Completes the patient office visit, which includes receiving payment on patient accounts.

Your best life. Our one purpose.

At MercyOne Siouxland, we are dedicated to the well-being of both our colleagues and the patients they serve. Elevating patient-centered care comes from the efforts of all colleagues.

What we offer:

We care about your wellbeing, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

What you will do:

• Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards.
• Schedules patients and maintains daily appointment schedules following standard work instructions. Consults with provider(s) or designee when need arises.
• Checks in patients following Standard Work Instructions (SWI).
• Updates and verifies patient demographics, making appropriate changes as needed following SWI.
• Answers telephone calls and maintains proficiency receiving/relaying messages from external and internal customers.
• Assists nurses, providers and office staff in providing patient care services as directed.
• Checks out patients after their office visit by collecting payment for current co pays or coinsurance and past due balances following SWI.
• Maintains working knowledge of ICD-9-CM and CPT codes. Attends required training sessions to keep current.
• Prepares patients medical records for provider visits, including consent forms, following SWI.
• Monitors patient accounts and communicate any issues to Clinic Business Services for review. (Third party payment problems and/or credit balance, etc.)
• Maintains and reconciles Charge and Receipt summaries, forwarding to Clinic Business Service at day end.
• Reconciles daily receipts and takes deposits to the bank as assigned.
• Serves as a point of contact for patient and clinic personnel regarding billing and collections issues. Communicates any changes as designated by Clinic Business Services to the proper clinic staff.
• Researches and corrects claims that have been denied by the insurance carrier correcting or adjusting as necessary.
• Appropriately documents pertinent information regarding patient accounts utilizing the computer system.
• Researches delinquent account appropriately resolving or referring the account to an outside collection agency.
• Uses effective communication principles to coordinate care with other health care providers.
• Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes.
• Knows, understands, incorporates, and demonstrates the Mercy and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Mercy and Trinity Healths Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Maintains confidentiality of information pertaining to clients, physicians, employees, and Mercy business.
• Demonstrates general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
• Performs other duties and responsibilities as assigned.

What we are looking for:

• High school diploma or equivalent GED required.
• Previous experience of one to two years in a medical office or health care facility preferred.
• Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team.
• Is able to perform a variety of duties characterized by frequent change.
• Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Mercy and Trinity Health.

Why MercyOne Western Iowa?

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Primghar and Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

About MercyOne and Trinity Health

We are MercyOne: a connected system of health care facilities and services dedicated to helping you and your community live your best life so you can get well and stay well. With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond. MercyOne Western Iowa is a member of Trinity Health

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

The MercyOne Mission Defines Us:

MercyOne serves with fidelity to the Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities.

Our timeless values guide us:

• Reverence
• Integrity
• Commitment to the Poor
• Compassion
• Excellence
• Justice
• Stewardship

MercyOne Cultural Beliefs Direct Us:

• Be ONE: I benefit from and strengthen MercyOne.
• Personalize Care: Your experience. My responsibility.
• Own It!: I own my actions to deliver our key results.
• Improve Daily: I make improvements every day for those we serve including each other.
• Innovate: I imagine and embrace bold new ideas to revolutionize health.

MercyOne Siouxland and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health